Field Client Support Specialist

Candidate will provide IT support to the Corporate Business Community. Support may include troubleshooting of repair of several different systems, including hardware and software of: desktop systems, LAN/WAN, file server, telephone systems, printers, etc. Works under direct supervision and is involved with an extensive remote IT team around the world and at corporate headquarters.

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DO NOT submit your resume if you currently reside outside of the state of California or are currently living overseas.



YOU MUST SEND YOUR RESUME IN WORD FORMAT - the file must be saved as your full name, and the Email subject must have the word 'Santa Clara-Field Technician' contained in the text.



Required Skills:



Windows XX OS, Microsoft Office XP Pro and 2000 applications and suites(Strict Requirement of having MS Outlook support experience), Desktop and server experience, Active Directory,McAffee, PC Anywhere, Ghost, ARS-based tracking system to log, update or modify existing calls daily. Hardware Repair (A+ certification is good to have but is not required), MCSE certification is preferred but is not required, Network connectivity, configuration and diagnostic abilities.?5 years or more experience in desktop support preferred.


Desired Skills:



3-5 years Field experience


Net meeting, SMS, Peregrine, and VPN Experience



Non-Tech Skills:



Strong communication skills, excellent customer service abilities, and a positive and proactive work