Global Network Services Manager

Job Summary:


Manage the implementation, administration, maintenance and operation of the company Global Network, which includes voice, video, and data networking services and solutions.



 

Key Job Responsibilities:


? Managing a team of highly-skilled engineers for voice, video, and data network solutions.

? Manage voice operations team and provides guidance to data network operation team.

? Define service levels for network services and manage service agreements for provider contracts.

? Owns and accountable for all department task and projects.

? Responsible for budget and resource planning of department resources

? Performing capacity planning to assess and make recommendations for network improvements.

? Planning and recommending network services and solutions to the business. Manage the development of the architectures. Approving and modifying network design architectures to ensure compliance.


Required Skills/Experience:

 

?  Strong technical skill set of infrastructure technologies.

?  High level knowledge of data, voice, and video network technologies

?  Complete knowledge of designing and implementing metropolitan and wide area networks in an international setting.

?  Extensive experience with Cisco preferred, as well as proven expertise in trouble-shooting switched Ethernet networks.

?  Thorough knowledge of networking standards, protocols and engineering tools, Internet and related technologies (e.g. load-balancers, SSLIPSec VPNs, IPS, etc.)

?  Extensive knowledge of traditional telephony solutions (e.g PBX, Voicemail) with preference to Nortel and Avaya solutions.

?  Solid teamwork and interpersonal skills with demonstrated ability to communicate to business representatives.

?  Demonstrated experience in motivating and managing skilled technical network engineers.

?  Demonstrated mature project management and coordination skill sets.



Education Requirements and/or Work Experience:


? Minimum of eight years network engineering and operations experience (Required)

? Minimum of four years managing network projects using standard project management methodologies. (Required)

? Minimum of five years experience in designing and implementing large IP enterprise networks. (Required)

? Minimum of four years experience in the above roles in a broad international setting (Desired).

? Experience managing and delivering multimedia services (streaming video and conferencing) and IPT (Desired).

? Bachelor?s Degree in Computer Science or Information Management or equivalent work experience.

 

Report Structure:


Directly reports to the Director of Engineering Center of Excellence.