Help Desk Analyst - Computer Operator

Due to rapid growth, we now seek an additional experienced Helpdesk/ Technical Support Technician and Computer Operator at our Waltham, MA Data Center to support operations on 2 shifts over the weekend.Only LOCAL (MA) Candidates with US work authorization and helpdesk - computer operations experience will be considered for this role.

 

HOURS:


Contractor - Saturaday and Sunday - 3rd shift only - 7:00 PM to 7:00 AM

Full Time - Saturaday and Sunday - 1st shift only - 7:00 AM to 7:00 PM - 16 hours during the week.

 

? Provide expertise in the operation and support of Microsoft NT and UNIX environments.
? Monitor batch production to ensure successful completion.
? Plan, implement, and communicate system and application migration and upgrades.
? Maintain comprehensive, timely, and accurate system logs and system reporting data.
? Generate status reports, problem reports and system logs and system reporting data.
? Observe and evaluate job, system and program performance.
? Conduct nightly backups on all systems.
? Monitor console messages.
? Monitor Network links.
? Adjust the configuration of operating system procedures.
? Maintain logs.
? Document procedures.
? Distributing reports.
? Provide assistance and support to other support groups in troubleshooting mainframe, network and communication problems.
? Supporting users over the phone with system support questions.  Open, address, resolve, close Trouble Tickets.
? Import R/3 transports to appropriate systems.
? Answer the help desk phone.
? Provide PC support when necessary.
? Excellent verbal communication skills are required.
? Punctionality and reliability are critical to this role.
 


Qualified Candidates:  Please send resume with salary history to: