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Help Desk Professional
| Details |
Country: USA
Location: MA Foxboro
Total applied: 35
Job Type: Temporary / Contract / Project
Job Status: Full Time
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Help Desk Professional
CDI is currently looking for 2 Help Desk professionals in Foxboro, MA. The group as a whole received about 3000 calls a week. This individual would be working coordinating the volume would be between 25 and 50 calls a day. In addition to the calls they would have to do all of the necessary paperwork and follow-up.
Requirements:
Under functional direction of department Manager, the Help Desk professional is responsible for diagnosing, resolving and documenting customer cases in the SAP call tracking database. If not able to resolve the reported problem in a predefined time frame the Help Desk professional will dispatch the problem to the appropriate escalation resource.
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