Helpdesk Professional

One of A.C.Coy Company?s strategic Clients located in the Pittsburgh, Pennsylvania area currently is looking for a Customer Service Helpdesk Professional.

Job description: Minimum 3 years of technical experience required.
Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user NT4, XP or Windows 2000/XP workstation.
S/he must have experience with anticipating, recognizing and resolving various technical (hardware, software, application or operational) problems and working with a problem/call management system.
S/he must also possess knowledge of products and services offered by the Help Desk, including Microsoft Office 97/2000, Microsoft Outlook 97/2000, IBM PCOM, remote access software, Internet Explorer, mainframe, passwords, and be able to provide appropriate support for product use.
Job holder must be extremely customer-service oriented and an experienced problem solver who seeks assistance when necessary.
S/he must be a self-starter with excellent oral and effective written communication skills.
S/he must also be results oriented, able to handle multiple tasks simultaneously and an experienced decision maker.

Technical or Associate?s degree or equivalent work experience required; B.S., B.A. or Microsoft certifications beneficial.

The Customer Service Desk provides 365x24x7 support to customers of Clients Information Technology Services.

Weekend and holiday work will be required.

If you are interested, please reply with an updated resume along with two professional references to andy@accoy.com



About A.C.Coy:
A.C.Coy provides Technical Consulting Solutions to various concerns throughout the United States.
Our service offerings include: contracting, contract to hire and full time placements.
For further information on A.C.Coy, please visit our website at: www.accoy.com