IS Lead Engineer - Desktop Engineering

Engineer and automate desktop image creation and deployment; Ensure the desktop is hardened to maintain security within the environment; Manage processes and technologies to produce comprehensive and integrated deployments.
Customize and package core enterprise and supplemental applications
Test applications for compatibility with Windows XP and 2000 standard images and mitigate any compatibility issues discovered during the process
Participate in the project management, architecture, planning, impact analysis, installation repackaging, and execution of hardware and software rollouts and migrations
Research problems independently as necessary using a variety of tools and resources to provide a comprehensive review and analysis of the problem
Resolve third level technical support problems with enterprise and/or specific applications, software and hardware configurations
Work with business clients to analyze and design advanced technology solutions
Test and documents hardware and software installation procedures
Develop and support custom Visual Basic scripts and applications
Maintain and support Desktop Services department website and knowledge base using FrontPage and HTML tools
Adhere to established policies and procedures with respect to hardware, software, and operating systems
Provide training and support to IS Engineers and IS Customer Support teams



Requirements:


Proven experience delivering excellent customer service
7+ years experience working with and integrating Desktop/LAN/Web technologies
Advanced knowledge of Microsoft Windows, 2000, XP, Office and desktop applications
Strong knowledge of network and database technology (Oracle and SQL Server)
Proficient in developing packages using installation authoring tools, such as Microsoft SMS and Windows Installer, Wise Package Studio and Install Shield
Comprehensive understanding of MSI installation technologies
Proficient in Visual Basic application development and vbscript, Windows API calls, and Object Oriented Programming techniques
Experience integrating packaged and custom software
Experience with desktop hardware installations and large-scale roll outs
Demonstrated ability to resolve complex desktop hardware and software problems
Ability to work on multiple projects simultaneously
Sound program management, analysis, problem resolution, team building, judgment and decision making skills
Ability to rapidly assimilate new information and new techniques
Strong verbal and written communication skills; accomplished in technical writing
Experience in web page design with HTML, FrontPage, Graphic Design and Java Script
Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field; A+ Certification, MCP, MCSE preferred