Home | Links | Contact Us | Press | Post a job | Bookmark
Search jobs:
Home Information Technology IT-First-Line-Support

 Validation Test Technician (HW/SW)
Validation Test Technician (HW/SW)...


 Business Systems Analyst 4(708078)
Job Description: The position outline is as follows: 1. Marc GS WMS (Warehouse Management S...


 JDE CNC Systems Administrator
JOB DESCRIPTION: The purpose of the Sr. Application Administrator role is to provide EnterpriseOne ...


 Sr. Programmer Analyst - Batch Developer
For more than 20 years, CMA Consulting Services has provided leaders in industry and government ...


 Maximo Consultant
Maximo Consultant CGI-AMS is seeking a Maximo Consultant to work as a team member in the Advantage S...


 Cognos or Business Objects Analytics Developer / Integrator
Six Month Contract or Contract to Hire Opportunity.  The position can be located in either A...


 Software Support Engineer I-II
Description Software (Support) Engineer Duties: This resource will be part of our Customer E...


 Systems/Network Administrator
If you?re looking for a career where teamwork combines with excellence, where innovations blend ...


 Integrated Test Analyst
Organization: Government Location: Austin, TX   If you join Accenture you can make great ...


 IT Manager
JOB SUMMARY: The Information Services Manager is a senior level position in the IT department that ...


 IT First Line Support

Details
Country: USA
Location: TX Austin
Total applied: 41

Relevant Work Experience: 2+ to 5 Years
Career Level: Entry Level
Education Level: Associate Degree
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day)
Salary: From 30,000.00 to 32,000.00 USD per year

IT First Line Support

SUMMARY

The First Line Support role is to provide high levels of internal and external first line technical support on all aspects relating to Insights information technology systems.  In this position superior customer service skills are equally as important as technical knowledge.  It requires taking ownership of the customer?s problems while contributing to the overall team goals and objectives.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

? Diagnosing problems and initiating remedial actions

? Highlight, escalate and/or resolve issues when appropriate

? Accurately log and document all problems dealt with, recording actions taken in resolving the problem while ensuring processes/procedures are followed

? Ensure effective communication to both users and colleagues at all levels within the organization

? Seek greater personal technical understanding of the customers systems and improve operational awareness to deliver improved customer service

? Liaison with IT Team to ensure prompt resolution of problems

? Ensure all relevant information is distributed amongst the respective teams involved

? Support overall operational support systems including telephones, printers, Breeze conference systems, etc.

? Capable of explaining technical matters to those who may have varying levels of IT knowledge

? Maintain Safe Harbor compliance

? Proactive team worker

 







EDUCATION and/or EXPERIENCE

? College degree with an IT foundation or equivalent experience

? Experience working within a customer service environment

? Excellent communication skills

? Strong working knowledge of PC hardware and software, and an interest in further development

? Excellent knowledge of Microsoft Windows and Office applications

? Microsoft Certified Professional (MCP) in Windows XP desirable

 

OTHER SKILLS/ABILITIES

? Effective listening

? Confident communicator

? Flexible, proactive, responsible self starter

? Able to see projects through to completion

? Attention to detail

? Work calmly under pressure

? Willing to learn

? Professional appearance

? Strong problem solving skills

? Ability to prioritize work

? Effective personal organizational skills

? Customer focused attitude

? Take ownership of customer problems

? Desire to progress within the company

- Apply for IT First Line Support

Your email:
Friend email:

Related jobs
  Training Instructor/Developer
Akibia is looking for a dynamic individual to become a key contributor to our outstanding education team in our Austin, Texas location.&...
  Sr. Database Engineer
This opening is located in Austin, TX  Key Duties:   Management of customer database for Marketing & Sales departments: • Develop ...
  AIX Administration
AIX Administration Description: We are looking for a mid to senior level AIX Systems Administrator for an immediate contract-to-hire position in North Austin area. Job R...
  IT Network Services Manager
CLICK HERE TO APPLY   IT Network Services Manager Industry: Software Location: Austin, TX   Description: Oversees and coordinates the daily activities ...
  .NET Programmer/Analyst with EDI Experience
Kforce has an immediate need for a .NET Programmer/Analyst with EDI experience. This position is 70% Development and 30% application support (answering questions/phone ...
  Project Manager (Peoplesoft)
Peoplesoft Project Manager  Esoftsolutions, inc., a fast-growing, IT consulting company has been recognized by the media as one of the ?next generation of great ...
  .NET Developer (Perm, Austin Based, Minimal Travel)
Client is an Enterprise Content Management consulting firm with a proven track record of implementing business-focused ECM solutions across a variety of industries. ...
  Senior Informix Developer
DataSource, Inc. is seeking candidates for the position of Senior Informix Developer for a project based in Austin, TX.  DataSource is an IT product and services ...
  Sr. Software Engineer - JAVA
Description  This individual will be a key developer in and / or leading a team of software engineers designing and developing distributed financial payment ...
  Sr. Software Engineer - Web Developer
Description A senior-level professional, the Systems Development Senior Specialist is competent to work on complex projects and applies an in-depth knowledge of ...

Related press releases
Why didn't I get a discounted telephone rate?
Q Telediscount advertises a 15p a minute rate to New Zealand on its website, so you can imagine my shock and horror when I saw on my bill I had been charged £1 a min...
Consumers urged to check savings rates
Consumers need to check their savings rates after some high street banks cut the interest they pay by up to 0.6%, a financial website warned today. Moneyfacts.co.uk said...
Flat rate seduction
The concept of a flat rate tax - an idea that is about to sweep the world according to its supporters - has a very seductive charm about it. Everyone despairs of the com...
Plea for rates cut in wake of bombings
Westminster city council has written to the Chancellor demanding a rebate on business rates for firms badly hit by the London bombings. The council said it had been inun...
Bank governor voted against cut in rates
The most serious schism in the Bank of England's monetary policy committee since it was granted operational independence in 1997 was laid bare yesterday after it was reve...
Eriksson rates this team the best
A manager always wonders what state his players will be in by the end of the season, but in a World Cup year morale too must be nursed. In Denmark yesterday most thoughts...
Bank was split over rates cut
Bank of England policy makers only just voted for a cut in interest rates earlier this month, Bank minutes showed today. Confounding City analysts who had thought a vote...
Bank will think hard before reducing rates again
Those expecting this month's cut in interest rates from the Bank of England to be the first of a series can forget it. That might have been the way the Bank has operated ...
Baccalaureate drop out rate tops 50%
More than half the students who started a pilot baccalaureate course have dropped out before taking the exams, it was revealed today. While 700 pupils enrolled in the c...
Property market 'slows despite rate cut
The average asking price of a UK home fell 0.2% over the last month, the property website Rightmove said today. This follows a decrease of 1% in July, meaning prices hav...
0.034

Archive: All jobs - Links - Job Search Engines - Medical Encyclopedia

Copyright (c)2006 Eofhr.org/jobs - All rights reserved