IT Specialist II

GTECH is a leading gaming technology and services company. With more than $1.25 billion in annual revenues and 5,300 people in over 50 countries, GTECH provides integrated technology, creative content, and business services to effectively manage and grow today's evolving gaming markets. In targeted emerging economies, GTECH also leverages its operational presence and infrastructure to supply commercial transaction processing services. For more information about the Company, please visit GTECH's website at http://www.gtech.com

OVERALL OBJECTIVE AND PURPOSE:
Primary phone support of the hardware and software infrastructure, systems security and peripherals.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
-Provides accurate, timely and creative solutions via phone support to end user computer and networking problems of moderate to complex nature to ensure client productivity.
-Performs restorative and maintenance actions remotely to resolve clients problems, using basic troubleshooting and technical skills.
-Maintain accurate information and data regarding client issues within the tracking system and according to policies and standards.
-Documentation of Service Desk policies and procedures.
-Approximately 95% phone support for Enterprise and Production related incidents.


Requirements:

EDUCATION & EXPERIENCE:
-Two year degree or equivalent work experience.
-1 to 3 years of related experience
-Experience with Microsoft products and Windows Operating System
-Experience using an incident tracking tool

Our progressive benefits package includes: domestic partner medical and dental benefits, vision, life insurance, tuition reimbursement, employee assistance program, 401(k) plan, and an award-winning day care center at our Corporate headquarters.

GTECH is an equal opportunity employer. M/F/D/V

Applicants seeking positions based in the United States must provide appropriate documentation establishing that they are authorized to work in the United States. Positions that are based outside of the United States may have different immigration requirements; applicants interested in these positions should consult with GTECH's Human Resources Department about the process for obtaining the necessary immigration credentials.



To apply online, please use the following link:
Apply to GTECH