Infrastructure Manager - HR and L&C IT

UBS is a leading global financial services firm. Our Investment Bank is one of the world's top global investment banking and securities firms, providing a full spectrum of products to institutional and corporate clients, intermediaries, government and hedge funds worldwide. By combining your talent and our strengths, we can acheive great results.

ESS (Enterprise Shared Services) IT, one of the seven global streams within UBS Investment Bank's IT group, develops and supports technology for areas of the firm related to logistics, business control and overall operations. With a full slate of major, global projects, and business stakeholders in several mission-critical functions including Finance, Risk Management, Legal, and HR, ESS IT provides a dynamic, uniquely rewarding work environment and excellent opportunities for candidates to gain broad insight into the operations of an investment bank.

ESS IT has experienced significant growth over the past two years, expanding to over 1,200 staff members and a budget of approximately $200M annually. Although ESS IT staff are primarily located in Stamford/New York, London, Zurich, and Singapore, ESS IT is responsible for delivering change programs with a truly global reach and which often span multiple UBS businesses including UBS Wealth Management & UBS Global Asset Management.

ESS IT is leading a number of important cross-functional programs and change management efforts that have significant impact on the IT landscape within UBS and the investment banking industry at large. These include, but are not limited to, strategic redesign of our Global Payments infrastructure, Client Management initiatives, and our enhancement of our Credit and Market Risk portfolios. We continue to pursue an aggressive change portfolio offering challenge and opportunity to our employees and are actively seeking new talent to support our growth strategy.

ESS IT Production Services is responsible for the maintenance and support of all ESS IT applications globally, and is the primary interface to the various internal infrastructure and service organizations within UBS Investment Bank. The Production Services team strives to ensure consistent development and delivery of standard, efficient service across all ESS applications, while providing a framework for continuous process improvements and application flexibility. Key functions of ESS IT Production Services include Release Management, Application Support, Infrastructure Management, and the Production Programme Office.

Production Services is driving several ambitious projects aimed at establishing and standardizing effective process across ESS IT and improving the quality of application delivery to all the business units we support. We have embarked on a far-reaching, strategic program to move our global service delivery model to the ITIL (IT Infrastructure Library) framework; a forward thinking and proactive endeavour. We are also actively reviewing all of ESS IT's processes for delivery and release management in an effort to enhance and bring consistency to these practices across the stream, and improve the overall quality of software pre-production.

UBS Investment Bank is seeking an
Infrastructure Manager to work within the ESS IT Infrastructure team. The Infrastructure Manager will be responsible for managing the infrastructure for specific business groups and will liaise with IT production teams to manage ESS IT dependent shared services. The position will face-off to the relevant support teams to ensure their infrastructure requirements are met. The Infrastructure Manager will also be responsible for all projects originating from production infrastructure teams.

Other aspects of the role include process development to ensure best practices in the delivery of infrastructure projects, reporting on a regular basis to your line manager and presenting to the business when required. This role will require the ability to adopt flexible working hours e.g. early mornings, late evenings, overnight, or weekends, usually on a roster basis, as the needs of the business demands, and within the policies of the Bank.

The successful candidate will be a hands-on team player who is used to assuming responsibilities in a matrix environment, will have a strong focus on ownership of issues & commitment to resolving them, excellent verbal & written communication skills, a proven track record of building successful working relationships with clients and colleagues at all levels of an organization.

Key objectives (of the role) will be to:
Client:

* Understand and respond appropriately to the needs of the business users participating in pilots or testing phases for any infrastructure projects.

* Use project management expertise to resolve problems or escalate to the appropriate team.

* Manage client expectations.

* Build long-term relationships with internal clients, IT global teams and other IT areas to cooperatively deliver good client service.

* Work closely with the Applications Management team to successfully deliver to the business the desired results.

People:

* Makes suggestions on improving team processes based on the good of the team.

* Develop successful relationships with other IT team members, ITI & other IT teams to facilitate the resolution of issues and completion of requested actions.

* Effectively communicate issues to IT managers in all regions.

* Communicates effectively with the Infra Global Head to ensure all updates, issues, and pertinent project information are relayed.

Economic:

* Competence we are looking for-Innovation and Continuous Improvement:

* Always looking for new ways to complete tasks effectively, uses personal knowledge/experiences to recommend, and makes significant improvements in products, processes, and services.

* Is prepared to question and challenge constructively, when current methods appear ineffective.

* Maintains a flexible attitude to new ideas which make sense, and quickly adapts own methods to accommodate these Competence we are looking for: problem solving and decision making.

* Can recognize/anticipate problems, escalating when appropriate and suggest appropriate counter measure action to tackle.

* Assimilates information quickly and gets to the heart of an issue, recognizes cause and effect relationships between parts of a problem or situation.

* Uses judgment to make appropriate and timely decisions based on the information available, and knows when to refer problems to global head. Competence we are looking for: leveraging resources.

* Able to establish a plan of action, manage and prioritize your own workload to achieve tasks and objectives within the set deadlines.

* Understands the interdependencies between own work and that of other colleagues and the need to co-ordinate and communicate activities.

* Works within the structure and procedures established to optimize effectiveness, and contributes to their ongoing development. Competence we are looking for: able to manage risk: Able to identify risks and articulate them, knows when to escalate risks and/or issues, and is never reluctant to seek advice from others when appropriate.

* Understands the relevant global group procedures aimed at controlling risks, and consistently works within these boundaries.

* Uses knowledge and experience to determine how to deal with a risk.

Functional / Technical:

* Identify areas for personal technical and professional development to improve level of project management expertise.

Key skills include:

* SQL (Sybase or Oracle)

* UNIX Operating System

* Shell Scripting

* Windows NT Operating System

* Knowledge of hardware and storage configuration

Candidate may be required to travel to other UBS offices outside the home location for short periods to oversee BCM testing activities and to facilitate project progress and implementation.

Basic Qualifications
Requirements include:

* An understanding of a UNIX and Windows distributed architecture including:

* Database Environments including (Sybase / Oracle)

* Servers (Windows / UNIX operating systems)

* Application Servers (Websphere, 3rd party)

* Compute Servers

* Enterprise storage including NAS and SAN concepts and management.

* Coordinating hardware resource availability.

* Hardware sizing and design of HA and BCM strategies.

* Ongoing capacity and performance management of production environment.

* Raising, tracking, planning hardware requests and coordinating down-time with relevant support teams.

* Installation & configuration of environments.

* Escalation for infrastructure related issues.

* Principle communicator/coordinator to distributed systems groups including DB Services, Unix Support, NT Server Support, INet support, and IMS groups.

* Work with architecture teams to plan implementation of change-the-bank programs.

* Provide support and assistance to the ESS IT Product Line Architects on technical architecture run-the-bank projects.

* Understand ITIL standards and practices, in particular, Problem and Incident Management.

Essential Education:

* A bachelor's degree is essential.

* Minimum 5 years experience in a project role with Microsoft Office Suite in a large ideally global organization.

* Must be articulate and highly literate in the English language.

Experience:
10 to 15 years of experience in:

* Understanding of the business environment within which our bankers operate and how it impacts their role.

* Awareness of the effect the regulatory agencies (internal/ external) may have on policies, documentation and conduct.

* Knowledge of the industry relevant compliance agencies rules and procedures.

* Accountable and responsible for the necessary training to maintain competence for the role.

* Strong Project management skills.

* Written & verbal communication skills.

* Demonstrable relationship management skills in a large Global organization.

* Flexibility - The role may require the candidate to take on new responsibilities in line with business priorities, and to adopt very flexible working hours.

* Knowledgeable in ITIL standards and practices.

* Leading a team of high motivated and experienced people.

Preferred Qualifications

* Professional individual from a financial services organization

* Honest and a strong relationship builder.

* People Management Skills

* Team Player

* Flexibility and adaptability of approach, focused on finding a workable solution to every problem.

* Highly motivated and a motivator

* A good listener and a good communicator

* Practical and methodical, results driven

* Good understanding of Infrastructure and Application Architecture

* Must have strong, proven project management skills and with a background in architecture.

* UNIX, Wintel, Mainframe, BCP strategies/processes, EMC solutions

We can offer you an exciting, fast-paced working environment, a culture of mutual respect and teamwork and the opportunity to play a vital role in our growth.

If you are attracted to joining an organization where every individual's contribution counts and where your talent will impact on our future, please apply for this position. It starts with you.

UBS is an equal opportunity employer. We respect and seek to empower each individual and the diverse cultures, perspectives, skills and experiences within our workforce.