Manager, Business Performance Management

JOB SUMMARY AND SCOPE:
*Works with end users and business analysts to ensure tight fit between BPM & BI environment and business requirements
*Provides second-line support to power users who develop reports on behalf of their departmental colleagues
*Business user who has the detailed knowledge of various business processes and the underlying data that supports them

KEY RESPONSIBILITIES:
*Installs, configures, deploys, and tunes BPM/BI tools and analytic/predictive modeling and forecasting solutions
*Troubleshoots BPM/BI tool problems and tunes for performance
*Develops multidimensional semantic layer and BPM/BI query objects for end users
*Creates reports and report templates
*Advises on improvements to business rules and processes
*Helps business users select the appropriate BPM/BI tools
*Develops and manages BPM/BI training, documentation, and help desk capabilities
*Works with data analysts/modelers and ETL specialists to uncover the appropriate sources of data for a proposed application or data warehousing extension; evaluate the condition of those data sources; prioritize the data sources; and define appropriate transformations to standardize the data and map it into a target model

KEY SKILLS:
*Deep knowledge of the business, core processes, and the data required to drive those processes
*Deep understanding of the source data, its strengths, weaknesses, semantics, and formats
*Ability to work with and effectively communicate with technical people
*Ability to free up time to answer hundreds of detailed questions about the nature of the data and the processes it supports
*Translates business questions and requirements into reports, views, and BPM/BI query objects
*Knowledge of BPM/CPM/BI tool architectures, functions, and features
*Understands SQL and relational and multidimensional designs
*Very strong problem-solving skills

KEY DELIVERABLES:
*Identifies and prioritizes data sources to support new applications and reports
*In conjunction with data analysts, create a profile of potential data sources that describes and explains attributes, dependencies, null values, and other nuances in the data
*In conjunction with data analysts, develop validation routines to ensure the accuracy of data
*Standardize use of BPM/BI tools, solutions, and semantic layers throughout the entire organization (all LOBs ? 12, and all departments)
*Repository of best practices on how to install, configure, and use the BPM/BI solution to increase productivity
*Use Out-of-the-Box critical thinking skills to improve business rules and processes
*Reports, templates, and analytical views
*Will be in charge of BPM/BI training, documentation (all tool, system, and data dictionaries), and help desk support

SECONDARY ROLES:
*Data analyst/modeler
*Business needs liaison/analyst
*BI support/training
*Project Mgr
*Will fill in for Director of BPM & BI in his/her absence

EDUCATION AND EXPERIENCE:

1. Bachelor's degree from an accredited college or university in accounting, management, business, or related field; or equivalent combination of equivalent combination of education, training, and experience

2. At least ten (10) years of progressive accounting, finance, or financial operations experience. Prior experience in the health care industry and professional certifications are preferred. Prior supervisory and project mgmt experience is a plus