Mercury ITG - Analyst II

Organization:  US Delivery Centre
Location:  Houston



If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

 

Accenture?s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR.  We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

 

The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses.  Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.

 

Job Description


Client Operations professionals are responsible for the day-to-day provision of long-term outsourcing services to one or several clients.  They design, manage and implement the activities associated with key business functions. The Service Delivery/Operations capability focuses on the attributes or skills essential to providing the necessary services and solutions to the client, the client?s employees or the client?s customers in fulfilment of contractual obligations agreed upon by both parties. Examples of professionals in this capability would be software developers and technical architects. The Application Outsourcing specialty incorporates skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.

 

A Programmer/Developer is responsible for the development, delivery and support of software, web applications, and other applications, including analysis, design, build, test, implementation, and run phases of the development lifecycle and on-going support.  The Programmer/Developer must understand the functionality of the supported applications, how they are utilized by the users, and how they interact with other parts of the systems. 

 

 

Key responsibilities may include

 

? Follow/Maintain team and unit standards and procedures

? Gather user requirements

? Create functional designs

? Monitor and report status of work to Team Lead

? Configure code, test and implement functionality according to specified requirements

? Provide Tier 1 ? Tier 3 maintenance and enhancement support to client user base

? Perform Root Cause Analysis, and resolve application support issues

? Propose solutions to business problems within the client?s business framework

? Develop effective user relationships across areas of responsibility through appropriate understanding of client requirements

? Cross Train knowledge with other members of the team

? Participate in regression and product test execution

? Anticipate issues proactively and escalate to team lead as appropriate 

? Maintain awareness of new product offering within the Mercury ITG product suite

? Identify opportunities for continuous improvement and actively participate on improvement teams

? Demonstrate an understanding of the team?s policies, processes, and procedures

? Maintain the team?s process documentation to keep it up to date

 

Qualifications

 Experience designing, coding, and testing software (Minimum of 1 year) Oracle SQL /  PL SQL Mercury or Mercury ITG experience and or Oracle SQL /  Pl SQL is big plus Strong communication skills, verbal and written Strong problem solving skills Able to work independently with minimal supervision Ability to quickly adapt to new technology Experience using a formal testing methodology Proven ability to work independently and as a team member Ability to be flexible and work analytically in a problem-solving environment Excellent communication (written and oral) and interpersonal skills Strong supervisory, coaching and project management skills Excellent customer service skills Strong organizational, multi-tasking, and time-management skills Preferred skills:  Mercury ITG experience, Web based technical application infrastructures and technologies, Process Definition experience Degree (or equivalent) required, in Computer Science or related field Required experience:  Full lifecycle experience, large scale applications/programs Required Skill:  Strong communication skills, verbal and written, Strong problem solving skills, Able to work independently with minimal supervision, ability to quickly adapt to new technology, Experience using a formal testing methodology 

 



Professional Skill Requirements

 Proven ability to work independently and as a team memberAbility to be flexible and work analytically in a problem-solving environmentExcellent communication (written and oral) and interpersonal skillsStrong supervisory, coaching and project management skillsExcellent customer service skillsStrong organizational, multi-tasking, and time-management skills

 

Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.


Accenture is a global management consulting, technology services and outsourcing company.  Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments.  With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.  With more than 123,000 people in 48 countries, the company generated net revenues of US$15.55 billion for the fiscal year ended Aug. 31, 2005.  Its home page is www.accenture.com.

 

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

 

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

 

Accenture is an Equal Opportunity Employer.