Operations Support Analyst

Provide the technical and organizational proficiencies that enables the MSNBC Operations Support Group to continue to be the premier Tier 1 support team for MSNBC.com.  Specific responsibilities include monitoring and managing internal and external web and video servers and coupled systems, participating in code releases and system upgrades, troubleshooting and fixing site and publishing tool related problems, analyzing all incoming and outgoing customer and partner content related concerns, and providing feedback on future site and tool features.  This position is for the overnight shift.

 

Qualifications include a BA/BS degree or AA degree in Computer Science or equivalent and 1-2+ years relevant experience, 2-3 years desired.  Must be fluent with standard concepts, procedures and practices of position.  Requires candidate to combine strong troubleshooting skills and sound time management skills with consistent displays of accountability and teamwork.  Technical requirements include a strong knowledge of Windows (2000 and 2003) architecture, Load Balancing solutions, TCP/IP, HTML, XML and a strong understanding of the Internet.  Outstanding written and verbal communication skills, the ability to manage conflict, and being flexible with work schedules.  Ideal candidate will thrive in fast-paced and high pressure situations.  A passion for improving processes and a commitment to customer satisfaction are both essential.