PC Technician II

Work with end users to identify and deliver required PC service levels.

Work as part of global Help Desk as required.

Liaise with, and provide training and support to, end users and staff on computer operation and other issues.

Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.

Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.

Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.

Monitor and test PC performance and provide PC performance statistics and reports.

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

Accurately document instances of hardware failure, repair, installation, and removal.

Construct, install, and test customized configurations based on various platforms and operating systems.

Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.

Write technical specifications for purchase of PCs, networking hardware and related products.

Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

Support development and implementation of new computer projects and new hardware installations.

Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.

If necessary, liaise with third-party support and PC equipment vendors.

Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.

Associates degree in the field of computer information systems and/or 2-3 years equivalent work experience.
Excellent technical knowledge of network and PC hardware, including Windows XP, Desktops, Laptops, Intellistations.

Hands-on hardware troubleshooting experience.
Working technical knowledge of current network protocols, operating systems, and standards, including IP, FTP, DNS, DHCP, Wins.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals and procedural documentation.

Required Skills:
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Understanding of the organization"&tm;s goals and objectives.
Self motivated and directed.
Keen attention to detail.
Analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation.

Ability to provide service for high-level managers and VIPs.
After-hours support will be required.
Minimal travel will be require





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