Quality Metrics Manager

Quality Metrics Manager - Ask.com


Edison, NJ


The primary function of the manager of the Quality Metrics group is to:


Drive the development of Standards of Measurement.

Drive the development of product/project specific metrics.

Drive the development and management of standardized test sets.

Manage the information flow associated with the quality of both the live site as well as products in development.

Work with Product Development to develop and communicate quality standards.

Drive the development of editorial tools for evaluation and manual configuration.

Drive the development of live site monitoring systems.

Manage the Editorial Team (this team focuses on standardized evaluations, special evaluations, and the generation of manual configurations.

Provide active management to the Quality Metrics Team members, focusing on their career growth, mapping skills to appropriate tasks, managing assignments/schedules, and staffing the group at an appropriate level.


The person filling this position must have good communication and organizational skills.


Responsibilities


Drive Organizational Accountability


Ensure that Engineering accomplishment are recognized by Senior Management

Ensure that Engineering, Product Management, Marketing, and IO know what is expected of them, i.e. what deliverables are expected and when they are expected

Ensure that Engineering, Product Management, Marketing, and IO are following the established process

Ensure that Product Requirement Documents meet established standards and properly communicate the requirements to Engineering

Ensure that the Engineering group is trained in the established process, identify areas within Engineering that require additional training

Ensure that problems with meeting commitments are properly addressed, either by process, organizational, or other changes

Prioritize Engineering activities by balancing company objectives with Engineering goals, available resources, and organizational efficiencies.

Ensure that the culture of the organization is driving towards a winning goal

Resolve any issues whereby accountability is unclear (either as a one-off item or through process changes)


Manage Predictability of the Organization


Drive technology and product features

Track and report schedule milestones

Operate mechanisms to ensure that a projects or groups goals and commitments are communicated to all organizations as well as to senior management

Ensure that high quality is maintained throughout all internal processes and external deliverables

Ensure that project staffing is adequate to meet project objectives

Ensure that the proper due diligence on schedules is performed such that project schedules are predictable o Normalize communications across Engineering, Product Management, Marketing, IO, Sales, and Legal.

Facilitate planning for future deliverables


Drive Efficiency into the Process


Create Long Term plans to allow processes and organizational issues to be addressed in advance of their usage

Ensure that the Capital and Expense Budgets meet the needs of the Engineering group in an efficient manner.

Ensure that the Staffing levels in Engineering meet the project needs in an efficient manner.

Work with suppliers, customers, and other third parties to facilitate communications

Develop Source Code Control Processes

Requirements:



Technical Skill Level


BS/MS in Computer Science or related field.

4+ years of relevant experience. Experience in development of software systems in the Web services environment.

Hands-on experience with most of the following technologies: C/C++, Java, JSP, ASP, PHP, HTML/XML/XSL, Perl, CVS, Windows, Linux, SQL/ODBC/JDBC

Mastery of the following tools: MS Word, MS PowerPoint, MS Project, MS Excel, Visio


Professional Skill Level


Excellent Communication, Negotiation, Teamwork, Problem Solving


The ability to have a positive impact on projects by using influence techniques.

Ability to understand the business implication of project decisions (schedule, resources, tradeoffs, etc.)

Excellent verbal and written communication skills that allow the candidate to work effectively across multiple organizations.

Superior problem solving skills.


About Ask.com: Ask.com is a diverse environment focused on innovation, collaboration and passion. We reward our employees competitively, take time to recognize high-achievers, and encourage and support career growth and educational opportunities.


Ask.com employees have the opportunity to make a large impact and be very visible across the organization. Ask.com seeks to hire the best and the brightest. Positions at all levels are available at various locations including California, New Jersey, New York, China, England, Ireland, Italy and Spain.


Join one of the fastest growing web search properties on the Internet: Ask.com provides consumers and advertisers with world-class information retrieval products across a diverse portfolio of Web sites, portals and desktop search applications. Ask.com search and search-based portal brands include: Ask.com, Ask.com for Kids (AskforKids.com), Excite (excite.com), iWon (iwon.com), My Search (mysearch.com), My Way (myway.com), My Web Search (mywebsearch.com), and Teoma (teoma.com). Ask.com also owns the world-class search technology Teoma, proprietary natural language processing technology, as well as portal and ad serving technologies. In addition to powering several of the Ask.com brands, the Company syndicates its technologies to help companies increase revenue through powerful search.



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