Regional Support Engineer

Regional Support Engineer  (Location:  Chicago area)

 

Responsibilities:

This position is responsible for providing desktop and network administration and support to ProNet?s Managed Services clients in the Chicago, Illinois metro area.  This includes but is not limited to providing remote desktop and network support, providing on-site desktop and network support, performing on-site moves, adds, changes, performing desktop and network administration and monitoring (proactive), and assisting in on-site project implementation.  This position is empowered to deliver both a responsive and enjoyable experience to our customers, while providing on-site and remote LAN management services.  This includes improving the efficiency and effectiveness of our customers by proactively administering and supporting their desktop and networking needs.  This is achieved by demonstrating ownership and a ?can-do? approach where the customer feels our utmost commitment towards fulfilling their technical and business requirements.  This position must practice commitment towards taking a team approach as well as responsibility for contributing to the overall team success.

 

Requirements:

 

A.  Education & Related Experience:

?  BS degree in CIS or related field OR equivalent related work experience.

?  2 ? 5 years of related workstation and server experience in a LAN environment.

?  2 ? 5 years of related experience working in a proactive LAN Administration role.

?  Extensive experience providing end-user support via phones and remote management tools.

?  Strong knowledge of implementing and utilizing remote network management and monitoring tools. (Patchlink, Altiris, Insight Manager, etc.)

?  Experience implementing and supporting desktop operating systems: Windows 2000/XP

?  Experience implementing and supporting network operating systems: Windows NT/2000 and/or NetWare 5.x/6.x.

?  Ability to analyze data to offer recommendations.

?  Ability to travel and maintain a flexible work schedule.

?  Valid state driver?s license and good driving record.

?  Support experience with Citrix Metaframe/XP, network back-up software, and desktop/network anti-virus software.

?  Support experience with BackOffice Applications is desired.

?  MCP or CNA certification is highly desired.

 

B. Behavioral Skills:

?  Takes accountability and ownership.

?  Possesses strong willingness and drive to succeed.

?  Outstanding customer service skills.

?  Ability to work well within a team environment as well as possess the desire and ability to be a significant contributor to the team?s overall success. 

?  Possess an outgoing, energetic personality.

?  Demonstrates a can-do and positive attitude.

?  Ability and desire to establish rapport with customers. 

?  Experience multi-tasking in a faced-paced environment.

?  Excellent problem-solving skills.

?  Excellent oral and written communication skills.

?  Ability to maintain confidentiality.

?  Demonstrates enthusiasm and commitment to the position and values of the company.

 

If you desire to be a part of an entrepreneurial company with a culture that is committed to excellence and exceptional results, we invite you to submit your resume for consideration. We offer competitive compensation package, in addition to, a 100% company-funded health benefits program and a 401(k)/profit sharing and stakeholder investment plan.  For immediate consideration, please forward your resume to recruit@pronetsol.com or fax to (602) 650-1199.  We are proud to be an Equal Opportunity Employer!