Senior Business Systems Support Analyst 61734BR

All Qualified Candidates must apply online at: www.timewarnercable.com

 

A pioneer in the cable industry, Time Warner Cable owns and manages the most advanced, best-clustered cable television operations in the country, with more than 90% of its 10.9 million customers in systems serving 100,000 people or more. Through technological innovation, a fully upgraded fiber-based network and a commitment to increasing choice and value for our customers, Time Warner Cable brings the digital age into America's communities, transforming the way Americans receive information and entertainment.



The Time Warner Cable Corporate office currently seeks a Senior Business Systems Support Analyst for our Technology Service Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.



Essential Job Functions:
A Senior Business System Support Analyst role within the corporate Technology Services Group (TSG) is needed to work closely with Billing System applications, both the Convergys ICOMS/Infinys and CSG/ACP platforms. This position will interface with various Time Warner Cable divisions assisting with reporting initiatives, issues, and opportunities. This person will be involved with how billing systems relate to all TWC reporting initiatives, especially as related to the Customer Value Creation (CVC) project. This person will serve as a subject matter data expert (SME) for Divisions, TSG, Marketing, Finance, Operations, Customer Service and other departments. This position reports directly to the Business Systems Support Manager



Job Requirements:
Assists data modelers and architects with the design of CVC, data warehouse and data mart components required to support consolidating data from 39 regional divisions serving 1 million subscribers. Design elements include, but are not limited to, cubes, schemas, tables, and views; Identifies ways to provide target support to the end-user community to help them more effectively utilize the data mart components; Assists end-users with ad-hoc queries and data mart report requests as needed; Provide assistance to the CVC project by serving as SME for the ICOMS/Infinys and CSG/ACP platform; Work closely with vendors and developers to integrate their products with Time Warner Cable billing systems; Completes and updates information and knowledge management component documentation as requested; Some travel is required, usually not more than once a month. Depending on the project/initiative involved, this could be more frequent; Perform other duties requested as needed.



Education and Experience:
Uses knowledge associated with a Bachelor?s Degree (or equivalent experience), as well as seven to ten years direct experience in delivering professional services, technology projects, products and/or programs; Has extensive and comprehensive knowledge of both the ICOMS and CSG billing system platform and can transition that knowledge to the CVC application; Previous experience with data warehousing, CRM solutions, and/or other database applications is strongly desired; Previous experience with the AS400/iSeries, OS/400, DB2, Oracle, C+, C++, Informatica and/or Unix is a plus; Has previous experience with product launches and initiatives, billing system migrations and/or conversions; Experienced in providing accurate and concise information while supporting customers in a fast paced and rapidly changing environment; Must be able to react quickly to a variety of issues and tasks, handling multiple task with good judgment and self-discipline; Must possess excellent communication and documentation skills ? in person, in writing or electronic communications; Must be able to read, interpret and apply detailed instructions; Must possess sufficient data processing skills (PC use, typing speed (40 ? 80 WPM) and knowledge of standard office applications.



The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.



Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com EOE/M/F/D/V