Senior Support Engineer

CA (NYSE: CA) a $3.5 billion, international publicly traded company is transforming the management of information technology, and is undergoing a transformation itself. We've sharpened our focus on execution, launched a new brand identity and vision for the marketplace, put a new management team in place, focused the Company on systems, security and storage management software for the enterprise, and strengthened relationships with our partners and enviable customer base of 95% of the Fortune 500. Clearly, we are well positioned for the future.

We currently have an exceptional career opportunity for a Sr. Support Engineer to join our Technical Support team. This position will be based at a CA customer site in Foster City, CA. Technical Support provides CA customers with the best possible service and expertise to protect and enhance investments in CA technology. CA Technical Support is committed to providing a degree of customer satisfaction that is unparalleled in the Industry.

Sr. Support Engineer candidates must exhibit a high degree of professionalism, customer service, and enthusiasm. Your prior technical support, troubleshooting and customer support experience will help qualify you to be responsible for providing world-class technical support for CA' eTrust Premier Services customers. Your strong analytical skills will prove vital in investigating and resolving technical product issues.

The Sr. Support Engineer is responsible for receiving front-line support calls and requesting information data points based on pre-defined criteria, with additional inquiry based upon technical knowledge. The Sr. Support Engineer will work toward resolution of customer problems independently or with the assistance of other team members. He/She will install, configure, test and troubleshoot computer software, hardware or network systems or applications that may be necessary to reproduce or analyze customer's environment or problem.

Candidates will have: 4+ years of relevant technical experience with Web application servers, clients and browsers, LDAP directories and databases, TCP/IP, HTTP, and Networking; experience with two or more of the following OS (Win NT, Win 2000, Sun Solaris, HPUX, Red Hat Linux, or AIX); and experience in deploying and supporting middleware components in an Enterprise environment. Flexibility and availability to work various shifts from M-F, perform off-hours rotational pager support and travel as required. The qualified candidate must have previous SiteMinder support experience. Additional experience with the following is also strongly preferred: understanding of common programming languages (Java, C/C++), SAML, XML, SOAP, and web services. Knowledge of IdentityMinder, TransactionMinder or Identity Federation Security Services a plus. BS in CS, CIS, MIS and relative technical certifications preferred.