Senior Systems Engineer - TLRTS - Intel Systems Services

Thomson Legal & Regulatory (TLR) is a leading provider of integrated information solutions to legal, tax, accounting, intellectual property, compliance, business and government professionals around the world. With 17,000 employees, TLR has business operations in 24 countries. The technology organization within TLR is a centralized unit providing shared software and services to TLR business units across the globe. TLR Technology Services (TLRTS) is an exciting and dynamic organization that provides systems support, enhancements, and consultation for the selection and implementation of TLR and Thomson business systems.

We are looking to add a Senior Systems Engineer to participate on a team supporting Intel based servers running Microsoft technologies. Primary responsibilities include managing projects, installing and supporting server operating systems, and managing BackOffice software environments. Senior Systems Engineers must be able to manage project work, exhibiting strong time and project management skills

MAJOR AREAS OF ACCOUNTABILITY
Technology (35%) Support enterprise environment with 4,000+ Intel-based Windows 2000, 2003 and NT 4 servers Acquire and maintain technical skills for professional development Handle ongoing maintenance e.g., service pack installations, hot fixes, software upgrades, etc. Demonstrate sound problem solving skills Generate innovative approaches and solutions to recurring problems Participate in architecting of technological solutions Research and develop project/automation solutions


Leadership & Communication (25%) Lead or work on a variety of virtual teams with members of multiple groups to proactively address support issues Provide guidance to less-experienced team members while continuing to utilize other staff for technical assistance Work independently on complex tasks with minimal guidance Project leader for some complex projects providing task direction to achieve project goals Deliver regular status updates to project team and management Follow up on outstanding issues with project team and management Evaluate and recommend process and technology improvements Conduct informal training and chalk talks


Management & Administration (20%) Carry a 24x7 pager and participate in rotating pager schedule Exhibit strong organizational, analytical, multitasking and prioritization skills Produce and maintain detailed technical documentation Serve as a problem escalation point Help form and meet project schedules and timelines Utilize company incident/change management systems Submit weekly time accounting


Business (20%) Understand Thomson / TLR product lines and TLRTS supported technologies Understand internal business processes and how they affect the Corporation Understand the key business competitors and the key internal and/or external customers supported by the group Understand strategic vision at the project level. Help form and implement project strategy. Translate business requirements into technical solutions

 



EDUCATION 

BA, BS or AA plus 2-3 years experience in related work or equivalent work experience.

 

 

KNOWLEDGE AND SKILLS Must have working knowledge of Microsoft Server Operating SystemsMicrosoft Certified Professional in Windows 2000 or above (preferred)Active DirectoryServer virtualization experience is a plus Altiris, Citrix, SMS, or Exchange administration experience is a plus. Scripting/automation skills (e.g. VB Script) and experience with WMIAdept at researching technology solutions with all available resources e.g., TechNet, Microsoft PSS etc.Proven analytical and trouble shooting skillsAbility to set scope and deliver quality resultsAbility to determine and assign tasks to others to achieve project goalsUnderstanding of storage, network and hardware technologiesProficient with web and development technologiesUtilize change management systems and maintenance windows to achieve highly available enterprise systemsExpert in at least one non operating system technology

 

 

PREVIOUS EXPERIENCEPreferable 2+ years of Microsoft Operating System experienceDemonstrated project guidance with delegation experiencePreferable 1+years of direct customer service experience

 

 

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DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 

The Thomson Corporation is a leading global provider of integrated information solutions to business and professional customers.

 

Thomson provides value-added information, with software tools and applications that help its customers make better decisions, faster. We serve more than 20 million information users in the fields of law, tax, accounting, higher education, reference information, corporate e-learning and assessment, financial services, scientific research and healthcare.

 

The Corporation's common shares are listed on the New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC).

 

Our employees embrace a number of commonly shared values - collaboration, accountability, customer focus, a bias toward action and results, appreciation and respect for diversity, entrepreneurial spirit and, at all times, the highest ethical standards.  These values represent the behavior each employee is expected to exhibit in their role.  In our view, fostering a culture that embodies these values will lead to success and growth for our employees and our business.

 

The Thomson Corporation is proud to be an Equal Employment Opportunity/Affirmative Action Employer.