Senior Web Producer

Web Description:  Senior Web Producer

 

Do your talents combine creative flair with technical acumen? Do you have a passion for world-class Web design, whether it?s marketing to consumers or businesses?  Can you successfully collaborate across organizations in creating and managing a compelling Web site?  If you answered yes to these questions, then we hope you will apply for the position of Senior Web Producer at SupportSoft.

The SupportSoft corporate Web site provides the face of the company to our customers, prospective customers, partners and investors.  It reflects the company?s values, key messages and product differentiation. The Senior Web Producer will ensure its continued excellence and evolution.  Additionally, this position will help lead SupportSoft?s Web presence, as it introduces a new brand extension targeted toward the consumer market. This market expansion will require a new and separate Web presence with a high degree of interactivity, including eCommerce capabilities.

As a new, senior leader within the SupportSoft Marketing team, the Senior Web Producer is responsible for the development and maintenance of the overall functionality and appearance of SupportSoft, Inc.?s corporate Web site both domestically and internationally.  Further this role helps lead in the consumer-facing design, related process for content updates, visitor communications and effective conversion of prospects visiting the new Support.com consumer Web site.

This position will be responsible for all outward-facing SupportSoft Web design and related design and technical implementation. Selected responsibilities include: 

? Represents the Corporate Marketing department and/or corporate branding requirements on Web-based initiatives and projects.

? Develops and/or recommends applicable strategies, policies, procedures, methods and work processes for world-class site design and management.

? Participates in the development and materials creation for SupportSoft Web sites to ensure ease of use and consistency in content, related terminology and brand tonality.

? Oversees the capture and trafficking of sales leads from the company?s Web sites

? Makes recommendations on the selection of Internet products and services to optimize site performance.

? Integrates corporate and/or product service strategies with site design to optimize visitor outcomes

? Provides key management metrics on Web performance using agreed-upon objectives

? Ensures a great ?visitor experience? for all traffic to SupportSoft Web sites

? Ensures brand integrity and quality of outside partner implementation for Web related activities, including Investor Relations, HR and PR

? Manages technical aspects of outbound electronic communications such as customer newsletter distribution, email prospecting, automated confirmations, etc. 

? Collaborates with IT and Engineering organizations to ensure tight integration between ?front? and ?backend? of Web sites . . .  compatibility between design and technical requirements.

At SupportSoft we consider our people to be our most valuable asset, with a corporate culture that encourages innovation, integrity, creativity and teamwork. We offer competitive compensation packages with excellent benefits to attract, retain and encourage the best people in the business.

Desirable qualifications include: World class understanding of UI and Web design excellence and ability to effectively communicate these qualities to the extended SupportSoft teamKnowledgeable on the use of Internet-based applications such as Visual Studio, FrontPage, XML, HTML, Java, VB Script, Pearl, SQL, multimedia applications and data modeling tools. Researches, tracks and understands new Web technologies to provide technical leadership in developing program and service applications, and analyzing business requirements as they pertain to the Web site.Ability to develop/effectively contribute to electronic marketing materials development for use in outbound campaigns e.g.,  HTML emailsLeadership in the design and/or guiding the creative vision for online programs and services, ensuring consistency with the company?s image and quality standards. Sure-handed maintenance of corporate Web pages and Web sites, including content, graphics, animation and functionality. Ability to perform basic maintenance programming and documentation for Web pages and applications. An understanding of  Web standards for design/copy consistency and continuity Ability to  assess and communicates Web site usage and security policies and standards. Demonstrated Web administration skills for corporate Internet Web sites, including reformatting text, assuring hyperlink integrity, file transfer, and translation and posting of new material to pages involving HTML or other scripting. Knowledge and reporting skills for site traffic measurement and for answering and/or forwarding Web site queries, feedback and email.

We are on pace to significantly grow our presence globally. Our fast paced environment rewards teamwork as well as individual contributions and offers a career path that will help ensure your personal growth. If this sounds like an environment that you would be happy working in, please don't hesitate to apply today!