Service Specialist

Job ID: 703



Position Title: Service Specialist



Working Location: US - Secaucus, NJ



Employment Status: Full-Time Regular



Required Experience: 3 years



Required Education: Associates Degree



Travel Required: 0



Job Description:

Troubleshoot and repair customer systems.
Perform scheduled maintenance on installed systems.
Request and deliver material as required.
Coordinate activities of subcontractors when necessary.
Create, load, and test system databases.
Test, backup and tune system databases.
Check out and start up control systems.
Provide on-site training to customers as needed.
Suggest system improvements, modifications, etc.
Perform warranty work.
Complete documentation for assigned tasks.
Coordinate and communicate activities with the customer.
Other duties may be assigned.
Understanding of CCTV and Access Controls System or other building or electronic control systems.
Proficient in software applications including but not limited to Microsoft Word, Excel, and Visio.
Industry product knowledge desired.
Good knowledge of service procedures.
Good customer service skills.
Strong verbal and written communication skills including, but not limited to the ability to relate technical terminology to customers, listen effectively, and solicit input from others.




Essential Skills:

This entry-level service position is responsible for servicing all system issues on time and to the
customer?s satisfaction. These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, performing warranty work, and suggesting and performing system improvements, modifications, etc. to current customers