Sr Web/Training Systems Analyst

Description: Job Title: Sr. Web/Training Systems Analyst - Location: Portsmouth, NH

Company Overview:
Liberty Mutual Group is a leading global multi-line group of insurance companies. Liberty Mutual ranks 102nd on the Fortune 500 list of largest U.S. corporations based on 2005 revenue, and is the 8th-largest personal lines writer and 4th-largest commercial lines writer in the U.S. Headquartered in Boston, Mass., Liberty Mutual Group employs more than 39,000 people in nearly 900 offices throughout the world. Liberty Mutual's largest business unit, Personal Markets, provides full lines of coverage for private passenger automobile, homeowners, valuable possessions and personal liability.

We are currently seeking a talented Sr. Web/Training Systems Analyst to work in our Portsmouth, NH office in the corporate Sales & Service Systems & Development team.

As a Sr. Web/Training Systems Analyst you will provide training and support for the application development and deployment effort of the existing front end applications. Support includes responding to training and/or help desk questions, and leading on line training courses.

General responsibilities:
o Formulate training policies, programs and schedules based on knowledge of identified training needs, company business processes, business systems or changes in products, procedures, or services.
o Re-engineers business operations to improve business results and operational effectiveness.
o Evaluates complex business requirements and models data and / or system requirements.
o Analyzes and documents complex business problems.
o Develops and implements business testing strategies.
o Coordinates upgrades and rollouts of larger more complex projects.
o Leads projects or sub-projects.

Primary responsibilities:
o Formulate training policies, programs and schedules based on knowledge of identified training needs, company business processes, business systems or changes in products, procedures, or services.
o Facilitate learning through classroom, Webinar, e-Learning and large group presentation addressing specific technical skills.
o Organize and develop training manuals, reference library, and evaluation procedures, multimedia visual aids and other educational materials.
o Assist in the design, development, measurement and maintenance of training programs.
o Partner with division/department heads to assess learning needs and develop training involvement, as well as provide feedback and direction.
o Provide client software support and training
o Assist customers with metrics and analysis
o Ensure the finished product meets the requirements objectives and any other appropriate criteria associated with the training requirements.
o Ensure standardization and technical accuracy of course materials and achievement of project milestones.
o Participate on a cross-organizational team to provide course design, subject-matter expertise, and course material review for course development projects.
o Contribute to the Sales & Service Systems team on development process, tool, and infrastructure issues.

This position requires occasional travel.

Qualifications:
Skill requirements:
o Bachelors degree (Master's degree preferred) in business or technical discipline or equivalent experience.
o Minimum of 5 years' related experience in business operations, objectives and strategies as well as business process and information flow.
o Understanding of business practices common across many industries.
o Extensive understanding of re-engineering approaches.
o General knowledge of IT concepts, strategies and methodologies; general knowledge of diverse technologies and new and current architectures.
o Skills in object, data and / or process modeling; financial analysis and planning, business value analysis; business process design.
o 3-5 years' experience in the design and development of technical training courses.
o 2 + years' experience in web-based systems analysis preferred.
o Knowledge and hands-on experience of a variety of web-based training development tools such as e-Learning, and Webinar/ Webcast software.
o Demonstrated self-direction skills and strong business relationship skills.
o Proven experience developing courses in a high-tech environment.
o Experience developing interactive applications for the Web.
o Extensive experience using various Web developments and authoring software.
o Understand and apply best-practice methodologies of instructional design.
o Experience developing collaborative relationships and partnerships with the business and technology departments that drive business results.
o Practice in business process consulting and analysis.
o Strong client service experience.
o The ability to effectively build relationships with individuals at all levels of the organization.
o Excellent communication and influencing skills.
o Practical problem solving and strategic thinking skills.

Desirable Skill and Experience:
o Experience with Web demo software preferred.
o Knowledge of Web development using HTML, Front Page or Content Server.
o Preferred exposure to development practices in large, complex Web environments.
o Client and/or Project Management experience preferred.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

We offer a competitive salary and bonus opportunity, a generous benefit package, continuous training, advancement opportunity, and many additional perks including a fun, collaborative team environment, community outreach opportunities, tuition reimbursement, etc. For additional information about our company and recent initiatives, please visit our Website at