System Application Access Administrator

Do you want to be part of a winning team and work with the latest technologies? You need to become part of the CIBER team! We have one the best compensation and benefit packages in the area. Please give us a call to check other opportunities with us. We are located in Bloomington, IL.

CIBER, Inc. (NYSE: CBR) Founded in 1974 and headquartered in Greenwood Village, Colo., the company now serves client businesses from over 60 U.S. offices, 20 European offices and four offices in Asia. Operating in 18 countries, with 8,000 employees and annual revenue of more than $950 million, CIBER and its IT specialists continuously build and upgrade clients? systems to ?competitive advantage status.? CIBER is included in the Russell 2000 Index and the S&P Small Cap 600 Index.

The System/Application Access Administrators work in a helpdesk type environment. Software distribution requests, access requests, and problem resolution requests are received via phone calls, intranet forms, or problem tracking systems. The administrators follow established procedures, use tracking and documentation tools, and may use a knowledge database to document, resolve, and/or escalate issues within established guidelines. The individual will be assigned to the Software Distribution team.

The individual in this position will have the responsibility of but not limited to:
Process and schedule enhancement requests for software
Process requests to have software packages promoted to production
Process SMS Workflow distribution requests
Follow-up on Enhancement requests once they have been scheduled to verify successful installation on targeted workstations
Answer telephone calls providing assistance
Document Incident/Problem/Change Management through the Service Desk
Troubleshooting
Document solutions in our databases
Escalate problem to appropriate level
Administration of Blackberry Devices
Second Level Problem Call Support for the Outlook Client for Enterprise (including agent and agent staff)
Develop and maintain administrative procedures for the Enterprise Email Manual, Enterprise Email Website, and Enterprise Email Orientation Manual
Troubleshoot Mail Delivery Problems
Maintain Public Distribution List Owners


CIBER, Inc. offers a complete range of benefits including: health, dental, vision, life insurance; stock purchase plan; matching 401(k); technical training; tuition assistance; generous paid time off; and more.

CIBER, Inc. is an equal opportunity/affirmative action employer. We welcome and encourage diversity in our workforce.