Technical Account Manager

Do you want to work in an environment where great minds collaborate to solve problems?

 

Do you believe that Small and Medium Size Businesses (SMB) have the same complex business needs that Fortune 500?s face?

 

Do you believe that a client?s success in business drives your own success?


WE DO!!!

 

The Lloyd Group is a team of experienced and educated trusted business advisors. We focus on delivering technology solutions for our clients that provide the highest level of stability, security and productivity possible. We then utilize our industry leading IT support model to manage our clients? technology infrastructures, so they can focus on managing their business.

 

We are currently seeking a Technical Account Manager to join our exciting and entrepreneurial company.

 

The Technical Account Manager is an integral role to our firm. Your team of engineers and technicians will count on your expertise and guidance to provide our clients with the highest level of technical support and incident management in the industry. The technical Account Manager is responsible for providing specific business and technical consulting pertaining to their clients? vertical business.

 

 

Responsibilities:

? Responsible for managing all technical support for the team?s clients

? Responsible for managing a team of Engineers and Technicians

? Providing our clients with the highest level of technical support and incident management

? Conducting network needs assessments for qualified opportunities

? Technical Sales / Solutions Development

? Managed Care Conversions

? Quality Control / Client Touches

? Disaster Recovery / Business Continuity / High Availability PlanningEnsures Highest Level of Technical Functionaility of Client Networks

 

Required Skills, background experience and Certifications:

? Bachelor?s Degree

? Excellent Customer Service Skills

? Exceptional Communication and Collaboration Skills and Experience Interacting with Clients and Management

? Strong Organizational and Time Management Skills

? Ability to Provide Leadership and Mentoring to your team

? Ability to Thrive in a Dynamic and Fast Paced Environment

? Team Player

? Previous Experience with Managing Network Functionality, Supervising Technical Staff and Vendors

? Minimum 3 years experience - Active Directory Support

? Minimum 3 years experience - Microsoft Windows 2000/XP and Windows Server NT/2000/2003 Support

? Minimum 3 years experience - Microsoft Exchange 2000/2003 Support

? Minimum 3 years experience - Cisco Switching/Routing/Firewalling Support

? Minimum 3 years experience - Mobile Messaging Technologies (Blackberry Enterprise and/or Goodlink) Support

? Minimum 3 years experience - Server Hardware Technologies (CPU/RAID/SCSI) Support

? Minimum 3 years experience - Data Backup and Recovery Support

? Minimum 3 years experience - Corporate Antivirus Support

? Minimum 3 years experience - VPN Connectivity Support

? Working Knowledge of Non Cisco Firewalling Technologies - Sonicwall, Linksys, Netgear

? Working Knowledge of Microsoft SQL 2000/2005

? Working Knowledge of Wireless TechnologiesMCSA/MSCECCNA/CCDAProject+Network+A+

 

If you value client relationships and want to work for a company that has been selected to the 2001, 2002 and 2003 Inc. 500 List for America?s Fastest Growing Companies we want to talk to you. Please send your cover letter and resume with salary requirements to: jobopportunity@lloydgroup.com . All applications should list TAM-0001 in the subject of the email.

 

We are an Equal Opportunity Employer.