Technical Sales Support Engineer

PLEASE APPLY ATWWW.JPATRICK.COM

Technical Sales Support Engineer
Newark, NJ 85k (base salary + commissions)
282780 Job ID

Job Description:
The Technical Sales Support Engineer supports the business account sales teams with respect to data products. The support engineer typically supports a large number of account executives on an inbound basis. Account Executives pre-qualify customers interested in wireless data applications, the support engineer provides webinars and conference calls to educate the customer, as well as providing remote support during application installation and troubleshooting. As part of the sales team, the support engineer provides technical sales support and consulting to assure customer integration and implementation of established products and services.
Typical pre-sales activities include gaining an understanding of the customer?s business and analysis of the customer?s communication requirements. The support engineer provides technical support in sales presentations, product demonstrations, installation, ongoing support of company products to ensure performance meets customer requirements, as well as providing answers to customer?s technical inquiries. The support engineer is responsible for architecting wireless solutions that meet customers? needs and are deliverable over the network.
The support engineer is the wireless data subject matter expert on current and future wireless technologies. He/She also works closely with marketing and engineering in support of network development efforts, alpha and beta evaluation tests, as well as new product rollouts. The support engineer often leads cross functional efforts of sales, engineering, operations and care to address customer issues and support customer needs.

QUALIFICATIONS:
? 3-5 years in telecommunications, IT administration or network engineering roles;
? Proven network and application troubleshooting skills;
? Understanding of and experience with routers and switches;
? Understanding of and experience with remote access computing methods;
? Understanding of and experience with layered communication protocols;
? Understanding of and experience with system administration roles;
? Understanding of enterprise security architectures and principles;
? Hands-on experience with IP and ATM networks;
? Understanding of 802.11b (WiFi) networks and design;
? Ability to make technical presentations remotely;
? Ability to clearly present technical concepts in a non-technical way;
? Excellent written and oral communication skills

EDUCATION & EXPERIENCE:
? BSEE or BSCSE preferred.
? MCSE or CCNA preferred.