Technical Support Manager

As the world's largest healthcare services company with more than $80 billion in annual sales, McKesson Corporation (McKesson) is a Fortune 16 Corporation that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare.
Information management so powerful that it supports peace of mind. Being part of a Fortune 16 company with over $80 billion in revenue doesn't happen just because you have good business sense. And it doesn't happen overnight. At McKesson Provider Technologies, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare. And to eliminate inefficiencies and obstacles in healthcare. That's The Power of You.

Position Description:
The Technical Support Manager is responsible for overseeing the technical and functional support to customers? product support teams, field engineers, or technicians who are diagnosing, troubleshooting and debugging highly technical and sophisticated software and computer systems. Supervises team of Technical Support Engineers that respond to situations where first-line product support and standard procedures have failed to isolate or fix problems in software. Establishes and maintains lines of communication with Software Engineering and Development on design, reliability and maintenance issues, QA for defect testing and resolution, and Client Services for collaborative support of customers.

Minimum Requirements: 4+ years experience managing technical engineering and/or support teams
*Strong understanding of UNIX System architecture
*Demonstrated leadership within highly technical, complex, rapid resolution or mission- critical support environments
*Healthcare industry experience a significant plus
*Extensive knowledge of McKesson?s Horizon Clinicals product suite is preferred
*Strong verbal and written communication skills
*Ability to prioritize and demonstrate time management skills
*Experience in goal setting and professional development of team members
*Fiscal budget management experience a plus
*Strong interpersonal skills
*Ability to work in a collaborative team environment

Education:
4-year degree in computer science or related field or equivalent experience
Physical Requirements

General Office Demands
McKesson offers a competitive compensation and benefits package.

McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit