Technology Service Technician

Technology Service Technician

Responsibilities:
Summary:
Provides local dental practices with computer installation, maintenance and troubleshooting software problems on PCs running in a Windows environment.

Primary Responsibilities:
Conducts site surveys at dental practices to determine the needs of the practice. Performs standard system installations and tests the functionality of all components. Trains the office staff on proper operation of the systems installed. Provides technical support after initial installation of PC software and hardware. Assists in determining replacement components necessary for on-site service repairs. Provides summaries of services rendered to the technical support team. Completes all required paperwork (time sheets, service orders, BRH forms, inventory expense reports, purchase card statements, and equipment related items). Follows all proper vehicle maintenance guidelines. Presents a clean, professional appearance, including proper company uniforms at all times. Initiates, acquires, and maintains technical knowledge to remain current with company standards.

Qualifications:
Associates degree in a computer related field preferred. Microsoft Certified Systems Engineer (MCSE) certification or MCP preferred. 2-3 years experience in computer repair. 2-3 years experience in category five cabling. 2-3 years experiences in TCP/IP networking. Experience with peripherals such as printers, backups, scanners, and modems required. Strong communication, problem-solving skills, and self-motivation.