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Telephony-Analyst

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Telephony Analyst

Details

Country: USA
Location: MI Troy
Total applied: 42

Job Type: Employee, Temporary / Contract / Project
Job Status: Full Time
Job Shift: First Shift (Day)

Telephony Analyst

A Major Automotive industry based on Detroit Metro area, is looking for :

Candidates with minimum 5 years experience in Avaya Automatic Call distribution and Aspect Automatic call distribution, with excellent work experience with CTI and IVR technology. Excellent customer relationship skills and communication skills required. This person will be responsible for analyzing telephone infrastructure and interfacing with various customers to obtain requirements for change, make design recommendations, and lead development efforts.

Key Skills: AVAYA ACD, IVR, ASPECT ACD, and CTI (Computer Telephony Integration).

- Apply for Telephony Analyst

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