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 Unix Team Leader

Details
Country: USA
Location: FL Ft. Lauderdale
Total applied: 48

Career Level: Experienced (Non-Manager)
Job Type: Employee
Job Status: Full Time

Unix Team Leader

CITY: Boca Raton STATE: Florida COUNTRY: USA Essential Functions (Responsibilities):
This position located in Boca Raton, FL, will provide professional guidance and support to UNIX Customer Support Engineers. You will also assist channel partners and end users covering GE Security products, operating system software and the interfacing of those products into an integrated system. This position will work closely with level 2 Support technicians, Technical Support Manager and Engineering

- Use NICE recording tool to monitor and call coach agents

-Administer Blue Pumpkin for scheduling of resources within the Unix Support Team

-Evaluate skills of all UNIX agents quarterly and schedule necessary training requirements in conjunction with the Technical Support Manager

-Work with Level 2 Technicians and Product Specialist to assist with escalating concerns that require engineering support

- Weekly report on all escalated issues/sites and action items to resolve or status

-Interface with Development Engineering point of contact to learn and provide input into new products being deployed. Also responsible for developing a training strategy for all new products and training all Customer Support Engineers

-Attend meetings with customers and other key GE personnel to represent both the Technical Support Manager and the Technical Support Department

-Manage daily operation of UNIX team of 8+ members

Qualifications/Requirements:
- University Degree (Bachelors) Computer Science or Electrical Engineering or equivalent work experience

-5+ years Access Control industry Experience

-5 or more years experience in a management or senior position (Level 2 or higher) troubleshooting environment

-Well versed in UNIX operating systems such as Linux 7, Linux Enterprise 4, AIX and also Informix and Microsoft SQL databases

-Electronic Component knowledge such as AC/DC circuits, voltage dividers and relay logic

-Basic Video and Alarm panel knowledge

===============================

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