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 User Support Manager

Details
Country: USA
Location: NY New York
Total applied: 41

Relevant Work Experience: 5+ to 7 Years
Career Level: Manager (Manager/Supervisor of Staff)
Education Level: Bachelor's Degree
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day)
Salary: From 90,000.00 to 120,000.00 USD per year

User Support Manager

  MUST HAVE LAW FIRM EXPERIENCE

 

This position is for an international law firm.

 

This position is responsible for managing the staff that is responsible for providing first level support to the firm, which includes the helpdesk, floor support, and hardware support.


Details

Candidates will have the following responsibilities:

Managing technical staff assigned to the help desk and technical staff responsible for installation and maintenance of end user equipment

Will be responsible for several management tasks which will encompass design and implementation of user support and data management processes, policies, procedures, service levels and guidelines.


Must possess extensive knowledge in the use of the firm?s core applications including OfficeXP/2003, DocsOpen, iManage (Filesite), Interaction, Internet Explorer, Rightfax, Deltaview, and legal research tools.


Must be proficient in helpdesk call tracking management and process

Requirements

Bachelor's Degree
5+ years of experience managing a technical staff 

Law firm experience

 

Please email resumes as a microsoftword attachment to tricia@stielresources.com


 

- Apply for User Support Manager

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