Chiller Team Manager

Johnson Controls is a growth company. And not just because we've posted increased sales for over 58 consecutive years. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers great advancement opportunities, training, benefits and more. You'll be challenged to innovate, encouraged to apply your knowledge and well-rewarded for results.

A Fortune 100 company, Johnson Controls is a global leader offering solutions in automotive systems and facility management and controls. We've been consistently recognized as one of the world's 100 best-managed companies. Our family includes more than 118,000 employees on six continents. Their health and safety is paramount to our success. We value teamwork, integrity and diversity. And we welcome anyone who shares our commitment to excellence.

EOE/AA Employer




Under general supervision, manages and develops the truck based chiller service business within a specified territory and delivers (executes) this service to our customers, meeting service sales and pre-determined profitability objectives.  Provides technical customer support and drives customer satisfaction and retention.  Responsible for employee development, retention and safety program compliance.

 

PRINCIPAL DUTIES:Leads assigned mechanics in the delivery of quality service and customer satisfaction while ensuring safety compliance.  Coaches, mentors and conducts training sessions as required.Provides technical solutions to very complex problems either troubleshooting the system / equipment or advises others on how to resolve problems.Monitors and ensures contract obligations and other customer requirements are consistently met while maximizing gross margin profitability.Responsible for estimate reviews for all business assigned.  Tasked with goals for gross margin delivery and profitability.Provides risk mitigation on warranty issues.  Investigates customer calls or claims and provides recommendations and feedback to branch management regarding causes and coverage.Coordinates with New Equipment Sales on news equipment start-ups, as well as sales leads and new customers.Performs other duties as assigned.



Ten years of progressive troubleshooting and leadership experience in the HVAC&R industry.  Bachelor’s degree in electrical or mechanical engineering plus five years of relevant HVAC& R experience preferred.  Work requires one or two years of prior experience in directing or leading the work of others.  Must have the ability to interact effectively with employees and customers in difficult situations.  Possesses proven communication skills and the ability to present technical ideas and concepts to customers and other technical professions.  Ability to troubleshoot HVAC&R controls and systems is required.