Copier Field Service Technician

Job Purpose:

Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory.

Duties:

* Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.

* Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.

* Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.

* Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.

* Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.

* Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.

* Verifies equipment functioning by completing test operations; making final adjustments.

* Documents service actions by completing forms, reports, logs, and records.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Functional and Technical Skills, Mechanical Inspection Tools, Tooling, On-Call, Results Driven, Attendance, Dependability, Flexibility, Verbal Communication, Office Experience - General, Job Knowledge