Desktop Support Level 3

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop
environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization s computer users about basic and specialized applications. Ensures all desktops are up to date on OS security patches and anti-virus software and definitions.

Major Field of Study: Technology, Desktop support experience

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. xallx

Workplace
S-Traditional Office

Division
Software Group: 46-TSD TIVOLI SOFTWARE DIVISION

Desired Skills
Software Group provides the foundation for On Demand Business. We are the world's largest provider of middleware and the second-largest software business in the world, contributing about 15% of IBM's total revenue and one-third of its profits. We have approximately 40,000 employees worldwide, including the world's largest direct software sales force of 13,000 people. SWG works with 100,000 business partners worldwide, with more than 100 strategic ISV alliances. We have 40 software research labs worldwide; more than 25,000 developers, 24 on-demand software centers; and 14,000 employees dedicated to open software technologies, including Linux, Java and XML.

Additional Info

Education
Bachelors Degree/Equivalent Experience

Major
Not Applicable