Document Management Support Technician

Job Purpose Repairs and maintains Document Management Equipment, to include Laptops, desktops, servers, scanners, printers copiers and facsimile products.Tasks include diagnostic testing of hardware and software, cleaning, repairing, or replacing parts and components; maintaining parts and supplies inventory.

Job Summary

Plans and executes daily service schedule; maintains parts and supplies inventory; maintains customer rapport; determines causes of software and hardware failure; corrects malfunctions; completes any required preventive maintenance; verifies functionality of product; documents service actions; updates job knowledge; accomplishes organizational goals.

Duties
Plans daily service work by studying complaints and requests; planning, routing, and confirming service appointments.
Maintains parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.
Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
Determines causes of hardware or software failure by attempting to operate system, observing functionality, and conducting diagnostic tests using software or hardware based tools, researching engineering and service manuals.
Corrects identified malfunctions by updating software or firmware, replacing or cleaning parts and components; removing dust; repairing disabled parts; replacing ozone filters, cleaning pads, fuser oils, and damaged, broken, or worn parts; recommending upgrades and replacements; ordering parts from vendors; scheduling return visits.
Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components; checking surge protectors.
Verifies malfunctioning by completing test operations; making final adjustments.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications
A+ certification or Net + certification required.  MCSE certification a plus.
Associates Degree (AS) or equivalent experience.  Previous Military electronics experience a plus.
Experience  in document management and office equipment a plus.  Able to troubleshoot hardware and software.
Is a compelling and articulate speaker in a variety of settings.  Easily adjusts the message to match the audience.
Has the functional and technical knowledge and skills to do the job at the highest level of accomplishment.
Extensive experience with the hardware and software tools required in todays technology environments.
24/7 uptime requirements.  Available to work after hours and weekends, as required.
Successfully achieves positive, concrete results through hard work and perseverance.
Excellent track record of adhering to scheduling and attendance requirements.
Has perfect attendance and can be trusted to handle a high level of responsibility.
Thrives in an environment of rapid change and easily handles shifting priorities.