Field Service Engineer - CMH/CLE

CITY: Cleveland STATE: Ohio COUNTRY: USA Essential Functions (Responsibilities):
* Responsible for providing technical and customer support for installed systems.
* Will diagnose, troubleshoot, repair and debug complex electro/mechanical equipment, X-ray systems and computer systems and/or complex software.
* Will follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
* Report design, reliability and maintenance problems or bugs to technical support.
* Work on complex problems where analysis of data requires an evaluation of identifiable factors.
* Exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results.
* Work with customer technicians who may, in some cases, respond for first line maintenance items.
* Assume responsibility for continued customer satisfaction and coordinate all activities with the customer.
* Report activities, maintain local spare parts inventory, recording travel expenses and time card, submit Request for Engineering Action (REA), implement Field Service Bulletins (FSB), maintain customer log books and use sound judgment when dealing with customers.
* Other duties include maintaining excellent customer relations, professionally representing InVision Technologies, assisting with customer training.

Qualifications/Requirements:
* Requires an AA degree in electronics or formal electronic vocational training.
* A minimum of 3 years experience as a field service engineer in medical X-ray, CT, MRI or related equipment.
* Computer experience is required; UNIX is preferable.
* Good customer skills and the ability to work under pressure are required.
* Must be self-starter, work well without supervision and accept responsibility.
* Requires both domestic and international travel.
* You must be local to the CMH airport and not live further than 30-45 minutes from this location. No relo allocated.
* You must be 18 years or older.
* For consideration you must apply through COS.
* You must have unrestricted authorization to work in the United States.
* You must be willing to work out of an office in Cleveland, OH.
* You must be willing to accept an annual salary that is not more than $65,000.

Desired:
* A bachelor in electronics is a plus.

General:
* Headquartered in Newark, CA, the Homeland Protection unit of GE Infrastructure, Security is a leading provider of explosives and narcotics detection systems for use in aviation, transportation, governments, military, and other critical infrastructures including ports, borders, embassies and high-threat facilities. Through its diverse technology portfolio and advanced innovation in trace detection, computed tomography and X-ray diffraction, GE offers a single, dynamic business platform; bringing new products and systems to market that make security applications more accurate and productive. Combined with our broader security offerings, our homeland protection platform creates a comprehensive set of technologies to better protect people and bring peace of mind to our customers, our communities and our families.


We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.