Field Service Engineer, Senior ( Rhode Island )

General Description: Responsible to provide Professional Services for APC customers including technical site analysis to resolve customer issues and to perform field service duties on APCs complete range of single-phase and 3-phase equipment. Perform Advanced troubleshooting in escalated situations. Will manage small projects. Advanced knowledge of electrical distribution systems, advanced knowledge and background with various test and measurement equipment, in-depth knowledge of electrical code and IEEE requirements, and in-depth knowledge of electronic principals and theory is required. A high level of customer service skills is required as well as the ability to travel extensively. Essential Responsibilities: - Perform Startup/Commissioning on all APC equipment across the entire APC product line on single module and multi-module systems. - Perform Preventive Maintenance on all APC equipment across the entire APC product line on single module and multi-module systems. - Perform Unscheduled Maintenance on all APC equipment across the entire APC product line on single module and multi-module systems. - Perform Advanced and Custom Power Audits of customers distribution systems, working with Sales to complete Availability Assessments. - Perform Installation consulting services at customer sites as well as over the phone. - Work with customers, electricians, Sales Partners, Tech Support, and Regional Manager to resolve escalated problems. - Document all required information for each site visit performed - Manage small or custom installation projects as well as unit replacement. - Properly document, label, and return all defective parts utilized in the repair of APC equipment to the designated disposal/repair location. - Educate APC customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as APC - Assist APC Service Partners in site visits, evaluating technical and professional performance. - Provide limited supervision, training, and mentoring to other team members - Perform other duties as assigned Skills Required: - High level of technical knowledge of electronic/electrical component theory. - Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members - Must operate within division policy guidelines using independent judgment in achieving assigned objectives - Must comply with all safety policies, practices and procedures - Participate in proactive team efforts to achieve departmental and company goals - Ability to read, analyzes, and interprets general business procedures, scientific and technical journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or other members of the team. Ability to effectively present information and respond to questions from medium size groups of managers, clients, and customers. - Ability to work with mathematical concepts such as probability and statistical calculations. Understand fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. - Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to apply principals of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. - Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc. - Handle multiple projects simultaneously - Must be able to stand, walk, and sit for extended periods of time. Must be agile and mobile with respect to finger, hand, arm and leg movement. - Must be able to communicate (speak and hear) effectively and clearly to various intellectual levels - Must be able to lift and carry heavy objects up to 80 pounds - Must be able to see and focus clearly up close as well as short distances. Education and Experience: - Bachelors degree in electronics/electrical with at least 3 years of related experience, or have 5-6 years equivalent experience in a related field, or equivalent combinations of education and experience. - Prior experience as an electrician preferred - Prior High Power UPS experienced is required These positions are field based. Must be able to be available 7x24 when necessary. Travel required....

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