Field Technician (CT 1-3)

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1. Perform customer drop installations
2. Perform reconnects, requested and non-pay disconnects, additional outlets; install and remove set-top boxes in order to provide customer with upgrades or downgrades in service.
3. Perform service calls.
4. Perform signal leakage ride-outs.
5. Clean, maintain and stock vehicle and equipment
6. Inspect existing ground or make new ground according to the National Electrical Code (NEC)
7. Complete associated paperwork with each order.
8. Determine acceptability of video and data services.
9. Demonstrate professional conduct and appearance.
10. Provide the customer with materials regarding channel line up, use of converter and company policies as they relate to the customer as well as demonstrate these skills in order to educate the customer on the use of the equipment and company guidelines.
11. Provide information on available services to new and existing customers.
12. Pre-wire single homes and multiple dwelling units (MDUs)
13. Perform installation of the Comcast Online service.
14. Demonstrate online service and educate customer

Qualifications

Ability to use basic cable installation tools and hand tools

Ability to perform job from high places (on ladders and/or poles)

Knowledge of the National Electrical Code (NEC), the National Electrical Safety Code (NESC), the Occupational Safety and Health Act (OSHA), Federal Communications Commission (FCC), Environmental Protection Agency (EPA), Department of Transportation (DOT), American National Standards Institute (ANSI), and various state and local codes including G.O. 95 and G.O. 128, (when applicable).

Ability to read general system layouts from blueprints

Knowledge of cable television products and services

Ability to comply with safety procedures and requirements

Knowledge of basic mathematics

Ability to count and handle U.S. currency

Ability to communicate with customers in a clear and straight forward manner

Ability to work independently

Ability to use basic cable test equipment

Ability to work on a computer

Knowledge of policies and procedures for installation activities

Basic knowledge of cable system operations

Knowledge of PC hardware, software and the internet

Knowledge of components on the PC desktop and ability to perform the following:
o Launch an application
o Add a shortcut
o Log into and navigate through a dial-up or other internet service
o Install software like Microsoft Internet Explorer, Netscape Communicator, Microsoft Windows, MS Office applications, educational software or games
o Navigate through a file system via the DOS prompt or window interface
o Access the Control Panel to configure components such as a printer, modem, and monitor

Training/Licenses/Certifications:

Valid drivers license and satisfactory driving record

High school diploma or equivalent

Work Environment/Physical Activities:

Climb poles and ladders 18 to 20 feet above ground, as determined by the system's requirements

Lift and carry loads of 70 lbs or more

Work in crawl spaces, attics and permit-required confined spaces

Work while standing 50 - 70% of the time

Perform work near power lines and electricity

Manipulate connectors, fasteners, wire; use hand tools

Drive company vehicle in a safe and responsible manner

Work and travel in inclement weather

Vision ability: close vision, peripheral vision and ability to adjust focus

Normal work shift may include weekends; may include 10 hour days for 4 days a week

Must be available to work overtime including weekends, evenings and holidays

Ability to manipulate objects such as pens, keyboard and mouse

Exposure to moderate noise level

Exposure to dogs and other animals, construction areas, and the public in general



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