IT Hardware/Software Technician

This position is located in our DC, Washington facility



General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs. General Dynamics Information Technology is a business unit of General Dynamics Corp.



General Dynamics Information Technology has an opening for an IT Hardware/Software Technician in Washington, DC. Performs preventive maintenance, troubleshooting, and repair of computer systems and peripheral equipment. Responsible for maintaining adequate spare parts inventory. Sets up, tests, and installs new equipment and software. Assists with moving, setting up, installing, and testing PC equipment.? Performs other customer support activities as directed by the Customer Support Manager.

Bachelor of Science in CS (or equivalent) preferred. A+, Network +, MCP, MCSA, or MCSE preferred.

Three to five years experience in relevant dedicated help desk customer support environment required. Experience supporting Windows 2000, MS Office 2000, Outlook 2000, IE6x, Netscape, SMS remote control, LAN connectivity, network printing in large commercial or government agency environment. Experience using trouble ticket tracking software such as Touchpapaer, Remedy, Heat, Magic, etc.

Ability to deal tactfully with end users in client offices and skill in oral and written communications required. Ability to discover unique and innovative solutions required.
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