Service Technician I

Service Technician II

Responsibilities:
Summary:

Provides intermediate level on-site repair, installation and maintenance on a variety of industrial or medical products and equipment, requiring daily travel.

Primary Responsibilities

Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs. Determines parts, supplies or tools needed to complete service requests. Relays any special problems to Service Coordinator following each call. Loads, delivers, installs, and specs equipment. Trains customers on the use and basic maintenance of equipment sold. Uses, maintains, and secures test devices and tools used to adjust, calibrate and repair equipment. Completes all required paperwork (time sheets, service orders, forms, inventory, expense reports, purchase card, and equipment related items). Returns defective modules, assemblies or parts to the local office and labels items. Ensures that service commitments are met within standard response time. Manages vehicle inventory and restocks as necessary. Ensures proper vehicle maintenance guidelines and safe driving habits are followed. Follows specific manufacturer, Federal/State, BHR guidelines for repairs. Complies with all company, OSHA, or other agencies? policies related to asepsis.

Qualifications:
Ideal candidate will have the following: High school diploma or equivalent. Valid driver?s license and clean driving record required. Technical training in Bio-med/electronics or related technical field is a plus. At least 2 years experience as a field service technician or field repair technician in a dental/medical environment required. Electrical, schematic reading, plumbing, mechanical or carpentry skills are helpful. Strong customer service skills. Excellent organizational and problem solving skills. Ability to lift and load equipment into vehicle and unload at repair or installation site.