Small Products Repair Specialist

Our service representatives are the Ambassador's of Tennant, working with our customers to deliver solutions that create a cleaner safer world. Working at our customer's facility, the service representative will maintain, troubleshoot, and repair Tennant products, and provide quality customer service and communication to minimize costs and ensure satisfaction with Tennant products.
Specific Responsibilities:


Responsible for troubleshooting and repairing mechanical and electrical system problems on all commercial small products.

Responsible for scheduling and completing all Planned Maintenance Service Agreements on commercial small products as scheduled.

Responsible for monitoring and controlling expenses within his/her territory.

Assist manager by making territory boundary changes and customer alignment recommendations.

Satisfy, in a timely and complete fashion, required service-related documentation: timesheets, repair orders, repair order logs, machine checklists, receiving records, expense reports, and inventory control forms.

Receive incoming parts orders, verify quantities, store material in proper service truck bin location, assign and adjust bin locations, and assure that excess inventory is purged.

Advise the customer of his/per present and/or future service needs.

Quote labor and trip charge rates to customers.

Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.

Accountable for complete service product knowledge and services offered by Tennant Company. Must comply with all service department and company procedures, policies, and programs.

Responsible for effectively scheduling time and arranging customer service calls to maintain effective customer service.

Responsible for proper and safe use, maintenance, and reporting for all Tennant Company property. This includes trucks, trailers, tools, and equipment.

Temporarily ?substitutes? in other service territories as required in cases of illness, vacations, vacancies, etc.

Advise sales representatives and/or Authorized Dealers of potential customer applications for equipment replacements or additions.

Consistently present professional image, both in personal appearance and condition of company equipment.

Perform other duties as assigned by the District Service Manager.

Required Skills

Good mechanical aptitude.

Ability to safely use hand and power shop tools, equipment, and diagnostic devices.

Strong troubleshooting and repair skills in mechanical and electrical systems.

Good communication skills.

Ability to understand and fill out service-related documents and paperwork.

Good organization skills.

Basic inventory management skills.

Good estimating skills.

Required Experience

High school diploma or equivalent.

Valid driver?s license plus meet Tennant Company driving policy requirements.

One year of experience working in direct contact with customers on service-related activities.

One year of experience as a Tennant Company Service Representative.


OR One year of technical school training in Electrical/Electronics or Auto Mechanics.



OR Three years of experience in repairing small equipment requiring small engine and electrical diagnostic skills.

 

To apply, please click the following link: