Supervisor CommunicationsTechnician

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Position Summary: Supervises a team of technical services personnel providing service and installation activity. Major Duties: (May perform any or all of the following duties) Responsible for meeting the shop's Comcast standard for QC measurements of 8% to include:, but not limited to, call backs, cards and physical inspection; 50% in field. Training technicians on test equipment usage and troubleshooting techniques. Quota management to include, entering daily quota into CableData based on Technical Schedules, Manage schedule coordination with NOC. Ensure the proper completion of all scheduled or on demand service or maintenance work by coordinating and mentoring team on fair and business practical methods. Ensure system compliance to NCTA, FCC regulations and Comcast minimum operating specifications including day-to-day procedures associated with compliance as it related to CT Techs. Develop staff training quality measurement guidelines and minimum requirements. Proactively support and motivate CommTech training continually monitoring progress and training schedules. In conjunction with Manager, perform and conducting annual, bi-annual reviews along providing an on-going open communications with Team to include coaching, mentoring and career development on a daily, weekly and monthly basis. Responsible for implementing standard safety training and maintaining safety records. Review and coordinate nightly check-in. Coordinate all vehicle assignments, maintenance and inspections. Working with Lead CT manage the daily safety inspection issues, taking corrective action as necessary. Ensure system and staff is able to respond to the demands of new technology deployment through demonstrative methods. Perform duties of CT1-3 and Lead as needed. Rotating On-Call Schedule. Analyze operations and performance to assure operational efficiencies through productivity, QC, Customer Satisfaction, repeats, Trouble calls on Installs. Coordinate department responses to customer or department issues with a strong sense of urgency. Work with other departments as necessary to maintain an in-depth technical knowledge of new technology being deployed. Perform as duties as assigned. Punctual, regular, and consistent attendance.

Qualifications
Preferred Qualifications:
Strong organization and project management skills.
Knowledge of Basic Data Transmission Networking.
Knowledge of Proof of Performance testing procedures.
Budgeting and P/L experience.
Strong team motivator.
Proven customer service skills.
Knowledge of cable television products and services.
Technical field experience.
Understanding of FCC Part 76.605
Ability to coach, supervise and train others.
Ability to use personal computer and software applications and general knowledge of computer hardware architectures.
Ability to communicate both orally and in writing in a clear and straight-forward manner.

Education:
Bachelor's degree or the recognized equivalent in work experience or a combination of work experience and education.


Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.


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