Window Service Technician - Santa Rosa

A Service Technician performs warranty service repairs at customers? homes throughout the Santa Rosa area.  Must be able to determine if a situation is a warranty item or not, and appropriately explain the circumstances to the customer.

KEY DUTIES & RESPONSIBILITIES:

? Perform departmental activities per standard operating procedures, MPS, and Philosophy.

? Operate a Company vehicle in accordance with Company policies and State and Federal laws.

? Troubleshoot product issues and determine the appropriate remedial measures needed.

? Repair any and all components of a vinyl, aluminum, or woodclad door or window in the field.

? Keep all parts (rollers, screws, etc.) on the service vehicle stocked at all times.

? Reflect Milgard business values and the Milgard Philosophy in all business interactions.

? Adhere to safety policies and procedures related to all facets of job.

? Proper usage of personal protective equipment.





EXPERIENCE REQUIRED:

2+ years work experience in troubleshooting/service and repair, working with homeowners; or equivalent hands-on construction experience.


Previous glazing and/or window repair experience

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

? Valid California Driver?s license

? Clean Department of Motor Vehicle record

ESSENTIAL ABILITIES:

? In depth of knowledge of product lines in order to repair products in the field Read and navigate by map

? Able to compute basic math problems involving fractions, addition, subtraction, multiplication and division

? Mechanical aptitude and ability to read a tape measure

? Good hand eye coordination and the ability to discern colors

? Attention to detail with strong organizational skills

? Excellent customer service skills

? Ability to work in, and promote, a team environment

? Ability to lift 50 pounds

 

AA/EOE