Associate Account Manager, National Accts - 19555

Empire BlueCross BlueShield is a subsidiary of WellPoint, the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide.  We seek talented individuals with diverse backgrounds and experiences to bring new and exciting ideas to our organization.  To that end, we are committed to providing opportunities for professional growth and career development. We invite you to contribute to our success!

 

We are seeking an Associate Account Manager to support the Director of National Accounts Management and the National Accounts Managers in providing service to multiple national accounts.  Responsibilities include interfacing with various levels of  account staff, their consultants, vendors, other insurance carriers, participating BCBS plans, providers, subscribers and all levels of internal corporate personnel.  This position assists in resolving various client matters related to benefit interpretation, claims processing, enrollment, clarification of benefits, assisting corporate personnel with executive claim problems and highly confidential matters.  Also responsible for provider network analysis, leading and managing various departmental projects, planning and coordinating account meetings and building a detailed understanding of accounts benefits, financial and legal matters.  This position can work out of our Melville (Long Island), Brooklyn, or Middletown, NY locations.

 

Specific Accountabilities:Receives inquiries, investigates and replies to the accounts in a timely and accurate manner. Attends client meetings as necessary. Works closely with accounts to determine plan design changes or needs.  Interacts with Empire Operations and Systems to determine impact of changes. Interfaces with various account consultants.  Responds to questionnaires, surveys and other informational requests. Prepares and distributes monthly/quarterly reports to clients as needed. Prepares and maintains issues lists and project plans as needed. Coordinates, schedules and conducts meetings both internal and external. Represents Empire at client open enrollment fairs. Assists in responding to client RFP/RFI. Prepares and coordinates all open enrollment materials as necessary. Documents external or internal workflows as needed. Works with Finance to ensure account billings are accurate and timely. Works with BCBS Plans to assess provider network capabilities. Works with Legal to execute and maintain Agreements with accounts and vendors. Conducts analysis of account reporting to identify trends and make recommendations on improving the performance of the plan.

 

Qualifications:

BA/BS and 3 years of related experience or an equivalent combination of education and experience required. Bachelors degree strongly preferred.

Must have account management experience or account service experience within the group benefits industry.Exceptional verbal, written, problem solving, project management, leadership and interpersonal skills. Ability to acquire an excellent knowledge of internal operations and policies as well as an excellent knowledge of the clients' benefits and Empire's products.

Ability to obtain life and health license required.

 

To apply online: https://wellpoint.taleo.net/servlets/CareerSection?art_ip_action=FlowDispatcher&flowTypeNo=13&pageSeq=2&reqNo=134107&art_servlet_language=en&csNo=10021