BUSINESS ANALYSIS SR SPECIALIST - CLAIM METRICS

CNA has provided essential insurance to businesses for more than 100 years. We are respected worldwide as experts in understanding risks with an innovative portfolio of products and services.


CNA products include standard commercial lines, specialty lines, surety, marine and other property-casualty coverages. CNA services include risk management, information services, underwriting, loss control and claims administration.


Our comprehensive approach to insurance opens doors to an array of career opportunities. We offer an environment that challenges you to learn, to use your imagination and to gain professional qualifications in a company where you are part of a team pursuing common goals.


COMMERCIAL CLAIMS METRICS - BUSINESS ANALYSIS SENIOR SPECIALIST


Individual contributor, representing a high level of technical knowledge, who works with business area, technology representatives and others in support of a program or project.  As a critical member, this individual will work within the Global Specialty Unit which handles, excess business, TPA, Global claims, Foreign and DBA claims to understand the business and come up with operational and financial metrics.


Formulates and defines systems scope and objectives based on user needs and an understanding of the business system requirements.  Leads project teams or work groups and may be the primary project contact for functional area.  Responsible for assignments or projects that are high in priority, visibility and/or complexity.


Performs a combination of the following duties according to departmental guidelines:
1. Senior technical analyst and process team lead for projects in functional area.
2. Works as liaison with stakeholders and plans and conducts working sessions to elicit and review business requirements as approved by senior management.
3. Develops strategy and implements approach for creation of deliverables and all supporting documentation for the concept and definition phases of the project. 
4. Performs necessary research to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions, and recommends most viable business/technology solutions to management for approval.
5. Ensures appropriate resources are assigned to project teams, manages resources and teams, and reviews and provides input on performance of team members as appropriate.
6. As appropriate, oversees design reviews to ensure project/system designs meet business needs.
7. Acts as technical resource on best practices, which may include technology or other business/functional areas.
8. Stays up to date on trends and developments within functional area of expertise and the insurance industry. Creates reports as necessary to track montitor trend information.
 
Additional Responsibilities
1.  May participate in or lead the evaluation of software packages as they relate to the project/functional area.
2.  Performs other essential duties as assigned.


Knowledge, Skills and Abilities
1.  A solid understanding of the insurance industry, its products, practices and operations.
2.  Proven knowledge of client area's business and systems.
3.  Proven knowledge of the system development life cycle, and technology alternatives; understanding of interface design and user centered work methods.
4.  Advanced analytical and problem solving skills with ability to manage and prioritize
multiple projects.
5.  Excellent client and interpersonal skills and ability to work effectively with internal and
external business partners. 
6.  Ability to lead teams on short-term basis and to coach and mentor staff at all levels.
7.  Excellent oral and written communication skills and ability to convey business
requirements and technical needs in clear, concise, and effective manner.
8. Advanced computer skills including Microsoft Office Suite and other business related
software systems (Business Objects, SQLN), which may include solid knowledge of the system/application development
life cycle and technological alternatives.
 
Education and Experience
1.  Bachelor's degree in Business, or related discipline, or equivalent work experience.
2.  Minimum of seven years experience in business analysis or other related field, i.e.,
accounting, finance, insurance operations with prior experience identifying and
documenting business requirements.
3.  Project leadership experience desirable.
4.  Applicable certifications preferred.


One of the many advantages of working at CNA is the exceptional benefit program which includes: medical, dental, vision, Savings and Accumulation Plan (S-CAP) with company contributions, prescription drug plan, flexible spending accounts, sick and disability benefits, life insurance, tuition reimbursement, a business casual dress code, and an Employee Assistance Program (EAP).


CNA is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.


Listed duties, responsibilities, requirements and functions are not meant to be all inclusive.


For more information on CNA, please visit our web site at