CONSUMER LEASE PROCESSING/SERVICING MGR

Job Description: GENERAL FUNCTION: Manage both the Processing and Servicing of all the consumer auto leases within the bank. Responsible for ensuring that the processing/booking of deals, the servicing of lease accounts, and the termination/end of term billings on lease accounts is performed timely and accurately by utilizing employees, equipment and other technologies. This position manages 20-25 staff members that are all non-exempt.


ESSENTIAL DUTIES & RESPONSIBILITIES:



Plans, assigns and monitors the workflow of all of the above groups of employees to ensure optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained.


Ensures that the area is sufficiently staffed, and that the staff is adequately trained.


Reviews area operational procedures, making recommendations to improve productivity and cost savings.


Responds to questions from both internal and external customers, as well as, questions from internal staff members regarding the areas activities.


Maintains daily, weekly and monthly reporting of departmental activity.


Troubleshoots issues and problems within the leasing area, referring complex problems to more senior management.


Assists Accounting in the timely resolution of holdover issues and other reconciliation/balancing issues.


Assists in the evaluation and recommendation of resources needed to accommodate increases in volume due to mergers, acquisitions, centralization, and new business.


Responsible for promoting teamwork and the cross training of employees.


Ensures appropriate escalation of customer service, operational and/or employee problems.


Monitors the attendance of subordinates and ensures accuracy of hours work prior to submitting payroll information to the payroll department.


Administer all human resource policies and procedures in a fair and consistent manner.


Perform all work in accordance with established health and safety procedures.


Perform any other duties as assigned.


SUPERVISORY RESPONSIBILITIES:
Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.