Claims Operations Manager I

 

CLAIM YOUR FUTURE AS A GREAT PERFORMER!

 

Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities.  We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment.  We are proud to have been recently voted the Best TPA in America and the first and only Third Party Administrator to receive the coveted Employer of Choice? designation.  Come be a part of our team and "Claim Your Future."

PRIMARY PURPOSE: To be responsible for the technical and operational functions within assigned offices with up to 24 full-time colleagues including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to be responsible for the staffing and training needs; and to be responsible for budget preparation and profit and loss management.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Responsible for overall operations management for assigned locations/offices. Establishes policy and procedures to assure compliance to best practices, claims management services stan+dards, state regulations, and client service requirements. Establishes business plan with goals and objectives for the partnership and locations/offices. Monitors management reports relating to the partnership/office performance. Assists with the coordination of sales and client service efforts. Maintains a quality assurance program to support the Total Performance Management initiative and the consistent delivery of quality claims service. Travel as required.


SUPERVISORY RESPONSIBILITIES:Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance.

Education & Licensing:


Baccalaureate degree from an accredited college or university preferred.
CPCU, ARM, AIM, and/or AIC certifications preferred.
Licenses as required.
Experience: Five (5) years prior claims experience including two (2) years supervisory experience required.



 Skills & Knowledge:


Strong technical claims knowledge
Excellent oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment


Sedgwick CMS is an Equal Opportunity Employer