Client Services Consultant II

Summary of Responsibilities The Client Services Consultant manages the following major skill areas:

Problem Resolution

Implementation

Customer Service

Account Management

Project ManagementPrincipal Responsibilities Manages all aspects of the above skill areas for multiple National Accounts Customers

Works with Account Exec, Client Services Mgr and or Director in meeting and exceeding customers expectations.

Overall accountability for day-to-day customer satisfaction and problem resolution.

Leads and coordinates implementation of new customers or new product lines to existing customers.

Coordinates customer benefit communications; provides consultative plan design analysis.

Liaison between customer and other MetLife units

Attends Client meetings as needed.

Assists in customer account audits, strategic planning and account proposal process.

Participates in cross-functional project teams

Maintains an awareness and knowledge of products and industry trends.

Handles projects as assigned.Required Competencies 5-8 Years of experience in the insurance industry or related field.

Working knowledge of all primary Client Services Consultant functions administration, contracts, account management and project management, or proven expertise in the above areas.

Firm knowledge of MetLifes group products, services and systems.

Analytical thinking and decisiveness.

Ability to work autonomously.

Ability to manage time effectively in order to meet customer deadlines

Understanding of account management principles, consultative responsibilities and responsiveness.

Ability to handle multiple tasks and prioritize deadlines appropriately

Excellent communication skills verbal, written and presentation.

Excellent organization skills, interpersonal skills, diplomacy and flexibility.

Ability to balance client needs with MetLife capabilities.

Working knowledge of Excel, Word and Access software packages
MetLife is an Equal Opportunity Employer.

Additional?Information

Salary:?56,000.00 - 69,000.00 USD /year
Position?Type:?Full Time, Employee
Ref Code:?0000019866
Number of Openings:?1
Travel paid for interviews??NO
Relocation expenses paid??NO
Percent of travel on the job:?5-15%
Company Code:?MetLife Group