Consumer Behavior Research Consultant

Job Description: Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


Role: Consumer Behavior Research Consultant
Location: Louisville, KY

Are you a fit?
Do you have experience and commitment to discovering, interpreting and communicating human-centered design insight and opportunities, and in contributing to all phases of design?

Assignment Capsule
You will be accountable for developing and maintaining key relationships; Works with assigned area to optimize business results.

The Medicare Integrated Consumer Experience group seeks a Consumer Behavior Research Specialists to join the group and play a key role in human-centered analysis and innovation.

The Medicare Integrated Consumer Experience group is a internal consulting group with roles in observation, analysis and collaborative ideation.

The role involves working collaboratively, creatively and flexibly within interdisciplinary teams, and with our internal stakeholders, to create services experiences that are informed and inspired by people's behavior and experience - physical, cognitive, social, emotional, and cultural issues. The Medicare Integrated Consumer Experience group is a internal consulting group with roles in observation, analysis and collaborative ideation.

We help internal groups innovate
Key Competencies

Drives for excellence: You are a continuous leaner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.

Innovate: You introduce new ideas and processes which improve performance and productivity.

Is Accountable: You meet clearly stated expectations and take responsibility for achieving results.
Role Essentials

Outstanding verbal and written communication skills

Expertise in human behavior and sociology is required

Are able to work in teams with a broad variety of people

Must have in-depth knowledge and experience of: human factors and cognitive psychology theory and application; effective methods of working with R&D teams, customers, trends, governmental factors and emerging research and technologies affecting product usability.

3+ years working experience in health insurance or in market/industry research with more responsible work experience with the design of new products
Reporting Relationships
You will be in the Innovation Center area under the direction of the Senior VP and Chief Innovation Officer.

Additional Information
Please submit a resume and if you want to catch our attention include a written description of either:

A description of a project in which you had the chance to develop your field-based discoveries to the point of design outcomes or actionable design principles

OR

Your response to this exercise: sit in your local pharmacy. Observe consumers and consider how innovation could improve a consumers experience at the point of service.

Searchable Keywords: Consumer Behavior Research Consultant / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: At Least 3 Years

Expected Travel Time: None