Customer Service Associate (Commissions Associate)

This position is located in Dresher, PA.


Job Description:


The Customer Service Associate position is available within the Annuity Services division. The primary responsibilities will surround agent of record changes and commission payments generated from annuity sales. This will include the processing of customer requests resulting from mail (both Electronic and paper) and telephone referrals. This customer service position requires extensive interaction with both proprietary and third party distribution channels. The position will require research resulting from inquiries for both internal and external business partners. In addition the incumbent will be responsible for corrective processing, trade estimations, agent maintenance on active annuity contracts, and accounting suspense management. The person who fills this position will partner with other areas within the division, across sites, and other business units to implement approved solutions and improvements to the payment of annuity commissions. Must be able to share information with counterparts and serve as a resource for individual functional contacts.


Qualifications:


Qualified applicants will possess the following skill sets:

Capacity to learn complex functions
Ability to understand technical aspects of the commission process
Ability to set and meet expectations with internal and external business partners
Strong written and oral communication
Ability to organize workload
Effective time management
Working knowledge of PC and Lan based software including Microsoft Excel and Word
Strong interpersonal skills and ability to interact with associates at all levels
Ability to meet and exceed quality and production standards
Effective listening skills
Working in a team environment
Drive for results
Ability to handle multiple tasks
Strong focus on the client experience



Prudential is an Equal Opportunity/Affirmative Action Employer and is committed to diversity in its workforce.

Education: High School/GED or equivalent experience
Job Level: 1-3 Years
Percent Travel: 0-25 %