Disability Claim Unit Manager

Summary of Responsibilities:

Manages the activities of disability claim professionals. Additionally, Participates in customer presentations, new account implementations, customer meetings, and special projects.



Principal Responsibilities:

- Anticipate, resolve and respond to claim problems or productivity issues.



- Identify staffing needs and acquire talent for the future.



- Coach, direct and develop team members to raise individual and organizational capabilities.



- Work with customers to negotiate, arbitrate, and resolve issues, concerns, and expectations regarding process, service and performance guarantees.



-Ensure financial and decisional accuracy - identify training opportunities and process improvement outcomes.



- Manage timeliness and accuracy of claim decisions and meeting critical dates.



- Manage performance of individuals and team; provide performance tools, resources and information to effect highest level of performance.



- Execute performance appraisals and recommend salary changes, promotions, etc. to Claims Operations Manager; including the annual compensation plan.



Required Competencies

-Strong performance management skills



-Strong interpersonal and influence skills (aimed at both internal and external customers).



-Good oral and written communication skills.



-Strong coach and team builder.



-Action oriented for achieving business results.



-Excellent analytical and problem solving skills.



-Solid business knowledge of Short term and Long term (STD/LTD)and Group Life Disability products, in addition to Workers- Compensation, State laws, Erisa and Tax laws, ADA, FMLA, Rehabilitation, Social Security, Special Investigation processes.



-Knowledge of medical procedures and terminology.



-Proficient in use of multiple systems and technology resources



-Ability to read, interpret and explain contracts and disability plans



-Thorough knowledge of business unit products and services for handling Insurance Department complaints and Non-Litigation and Pre-Litigation Law Department referrals.



-Knowledge of accounting principles and techniques in order to identify financial accuracy and payment of claims.



-Minimum 2 years of management experience, preferably in a claim environment.


-Minimum 2 years of disability claims experience preferred.


MetLife is an Equal Opportunity Employer.

Additional?Information

Salary:?56,300.00 - 62,600.00 USD /year
Position?Type:?Full Time, Employee
Number of Openings:?1
Travel paid for interviews??NO
Relocation expenses paid??NO
Percent of travel on the job:?5-15%%
Company Code:?Metropolitan Life Insurance Co.