Learning Policy Consultant

Job Description: Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


Role: Learning Policy Consultant
Location: Louisville, KY

Are you a fit?
Do you have excellent oral and written communication skills? Do you have strong organizational and problem solving skills? Do you enjoy creating and implementing policies?

Assignment Capsule
The Policy Consultant will work with multiple departments to develop desktop policies and procedures that support various departments within the Clinical Guidance Organization in both Clinical Programs and Pharmacy. This person also updates current documentation to reflect changing processes, programs and system enhancements.

Strengthen organizational performance by creating standard operating procedures.

Participate in project teams producing policies and procedures published in an online content management system.

Read and interpret workflow processes.

Explore best known methods to communicate new and updated information.

Independently develop proposed solutions to issues or barriers.

Frequent communication with contacts in various departments and various roles.
Key Competencies

Is Accountable
- Sets clear timelines and processes for work
- Follows through on commitments; meets deadlines
- Has a clearly articulated plan of action
- Appropriately reports progress and barriers

Drives for Excellence
- Asks the right questions
- Connects disparate pieces of information and data to create a full view of the situation
- Anticipates and understands the impact of one action on other parts of the organization

Communication
- Communicates well with all levels of the organization
- Manages meetings that foster open communications and consensus-building among participants
- Demonstrates skill in organizing and managing teleconferences and conference calls
- Effectively establishes mutual respect and credibility with the client
- Is clear about next steps

Implementation/Execution
- Renegotiates expectations and deliverables as appropriate
- Knows how to navigate the organization to get things done quickly
- Effectively influences decision makers and the direction of the work
- Delivers a quality product that meets or exceeds the customers expectations
- Brings new insights and ideas to the client
- Actively solicits feedback from clients and others about procedure documentation and performance
Role Essentials

2-3 years experience in a technical writing environment.

Excellent oral and written communication skills.

Strong organizational and problem solving skills.

Proven consulting, project management and PC skills, including
Microsoft Office suite, MS Project, MS Visio, Adobe Acrobat, Lotus Notes
Role Desirables

College degree with a preference for emphasis on Technical Communications, English,Journalism, Liberal Arts preferred.

Online documentation experience.

Information Mapping and Documentum skills a plus.

Previous experience in the healthcare or service industry
Reporting Relationships
A person in this role will be in the Clinical Learning and Development department under the Business Process Development Group within the Clinical Guidance Organization.

Searchable Keywords: Learning Policy Consultant / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: At Least 3 Years

Expected Travel Time: None